Service Team Coordinator

ChenMed; Miami (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare services provider in Miami is seeking a customer service representative to handle patient scheduling and inquiries. This role requires at least 2 years of customer service experience, preferably in a call center, and proficiency in Microsoft Office. Ideal candidates have a passion for serving seniors and strong communication skills. The position offers great compensation, benefits, and opportunities for career growth.

Benefits

Competitive compensation

Comprehensive benefits

Career development opportunities

Work-life balance

Qualifications

• A minimum of 2 years in customer service, preferably in a call center.
• Spoken and written fluency in English; bilingual a plus.
• Experience in a fast-paced healthcare setting highly preferred.

Responsibilities

• Receive inbound and make outbound customer service calls.
• Respond to patient inquiries based on the core model.
• Document interactions using web-based technology.

Skills

Business acuity

Verbal communication skills

Organizational skills

Customer service

Multi-tasking

Proficient in Microsoft Office Suite

Bilingual (Spanish, Creole, Vietnamese)

Education

High school diploma or GED equivalent

Tools

Web-based customer relationship management systems

Job description

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, sales calls and other general inquires.

• Responds to patient inquiries based on the ChenMed core model for care.

• Follows up with patients to ensure service satisfaction. Escalates issues/concerns as appropriate.

• Makes appropriate and timely decisions according to department standards, procedures and policies.

• Documents interactions using web-based technology.

• Maintains business relationship by providing prompt and accurate service to promote loyalty.

• Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions.

• Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

• Competent-level business acuity

• Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods

• Exceptional verbal communication skills including active listening

• Excellent organizational and multi-tasking skills

• Passion for serving others, particularly seniors, with initiative-taking solutions

• Ability to successfully operate in a demanding environment

• Proficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position

• Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business

• Ability and willingness to travel locally, regionally, and nationwide up to 10% of the time

• Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred)

EDUCATION AND EXPERIENCE CRITERIA:

• High school diploma or GED equivalent required

• A minimum of 2 years of customer service experience required; in a call center or similar environment, preferred

• A minimum of 1 year experience in a fast-paced healthcare setting highly preferred

• Experience with web-based customer relationship management systems

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Current Employee apply HERE (https://careers.chenmed.com/i/us/en/homerevisited)

Current Contingent Worker please see job aid HERE to apply

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