Service Desk Engineer

Insight Global; Reston (VA); On-site; USD 75,000 - 95,000; Full time

Job summary

A technology services provider in Reston, Virginia is seeking a Level II Technical Support Representative to manage technical issues for their diverse internal teams. The ideal candidate will have a Bachelor's degree and over 5 years of experience in service desk roles, along with strong proficiency in troubleshooting and familiarity with systems engineering. The company values diversity and offers an inclusive work environment.

Qualifications

• Bachelor's degree or equivalent experience required.
• Over 5 years of direct service desk experience needed.
• Proficient in troubleshooting technical issues.

Responsibilities

• Handle all technical issues for internal employees and contractors.
• Perform systems engineering and administration.

Skills

Troubleshooting

Microsoft Windows 10-11

Apple macOS 15

Apple iOS and iPadOS 18

Education

Bachelor’s degree or equivalent experience

Tools

ITIL v4

Job description

Job Description

Overview

We are looking for a Level II Technical Support Representative to handle all technical issues for internal employees and contractors, covering a diverse range of internal services and products. This role involves systems engineering and administration within Verisign's multi-platform environment.

Responsibilities

• Handle all technical issues for internal employees and contractors across internal services and products.
• Perform systems engineering and administration within Verisign's multi-platform environment.

Qualifications

• Education & Experience: Bachelor’s degree or equivalent experience, with over 5 years of direct service desk experience.
• Certifications: ITIL v4
• Technical Skills: Proficient in troubleshooting and knowledgeable about:
  • Microsoft Windows 10-11
  • Apple macOS 15
  • Apple iOS and iPadOS 18

Additional Information

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail]. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/