Senior UX Researcher

Fidelity Investments; Durham (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

A financial services company in Durham is seeking a Senior UX Researcher to play a critical role in understanding user needs and enhancing product offerings. You will engage with cross-functional teams, plan and conduct user research, and share actionable insights to inform design decisions. The ideal candidate has over 5 years of experience in UX research, strong communication skills, and a growth mindset, contributing to the UX research community within the organization. This role offers a hybrid work model.

Qualifications

• 5+ years of UX Research experience preferred.
• Ability to recommend appropriate research methods.
• Strong written and verbal communication skills.

Responsibilities

• Conduct qualitative and quantitative research studies.
• Share insights and recommendations with stakeholders.
• Engage daily with Product, Design, and Content stakeholders.

Skills

UX Research

Communication skills

Qualitative research

Quantitative research

Interpersonal skills

Education

Bachelor's or Master’s in Design, Human Factors, Psychology

Job description

Senior UX Researcher – User Experience Research Team, Fidelity Investments

As a member of the User Experience Research Team, you will contribute to Fidelity’s future growth by understanding people and their needs. Your research will inform and inspire our business and design partners to improve current offerings and develop new products that help people achieve their financial goals. You will plan and conduct various types of qualitative and quantitative customer research, identify problems from the user’s point of view, develop insights and opportunity areas, and test new ideas for product‑market fit. This role requires a motivated, high‑potential individual with a growth mindset to collaboratively strategize and execute research studies.

Responsibilities

• Engage daily with Product, Design, and Content stakeholders to understand priorities and key initiatives.
• Scope qualitative and quantitative research studies with stakeholders, manager, and teammates and define how best to execute the work to answer research questions efficiently and effectively.
• Execute project work in collaboration with your manager and team.
• Share insights & recommendations with stakeholders, ensuring that recommendations influence design decisions and improve user outcomes.
• Contribute to the UX Research community by participating in initiatives that improve our practices and processes.

Your Expertise & Skills

• 5+ years of UX Research or Bachelors and/or Masters in Design, Human Factors, Psychology, and/or related field preferred.
• Familiarity with the design and execution of qualitative and quantitative research methods, including 1:1 interviewing, concept testing, usability testing, heuristic evaluation, and survey design.
• Familiarity with the Jobs to Be Done framework.
• Ability to recommend appropriate research method & approach, based on objectives and constraints.
• Ability to rapidly scope, execute, and deliver results with assistance from manager & team.
• Strong written and verbal communication skills, with ability to analyze research data and share insights and recommendations succinctly, with actionable takeaways.
• Curiosity and confidence to ask questions that will uncover stakeholders’ true research needs.
• Excellent interpersonal skills to influence and build trust with users and stakeholders in product, design, and content.
• Ability to pivot in a complex environment.
• Ability to tie research insights and recommendations to business needs and problems with assistance from manager and team.
• Growth mindset – a strong desire to learn and improve, willingness and ability to give and receive feedback that improves deliverables and outcomes.

Note

Fidelity is not providing immigration sponsorship for this position.

The Team

Fidelity follows standard product‑development frameworks that put user needs at the center of all that we do. As a Senior UX Researcher, you’ll be part of a 70‑person Research & Product Design Strategy community that identifies users’ unmet needs and guides Fidelity to build useful and usable digital products. Fidelity’s UXR leadership team is committed to coaching and advancing associates’ careers. UX Research is supported by a Research Ops team that manages recruitment, procurement, and project tracking.

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M‑F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.