Senior Platform Support Engineer (SaaS) – Supply Chain

Blue Yonder Group; Scottsdale (AZ); On-site; USD 120,000 - 160,000; Full time

Job summary

A leading technology company is seeking a highly skilled individual with 10+ years in the Software/SaaS industry and 5+ years in Supply Chain. The successful candidate will provide functional and technical support for Blue Yonder’s solutions, maintain positive customer relationships, and document learnings for continuous improvement. Key requirements include expertise in database programming and strong analytical skills, along with excellent communication and problem-solving abilities.

Qualifications

• 10+ years of experience in Software/SaaS industry.
• 5+ years of Supply chain domain experience.
• Experience with Blue Yonder products, especially Supply Chain Planning solutions.

Responsibilities

• Provide functional and technical support during upgrades and post-production.
• Maintain positive customer relationships by managing expectations.
• Document learnings and create knowledge articles.

Skills

Database programming/Data Modeling

Oracle SQL

MS SQL

Unix Shell Scripting

PowerShell

Python

Perl

Log analysis tools

API integration troubleshooting

Customer service ethics

Tools

Oracle 11g

SQL/PLSQL 2012

Snowflake

Cognos

Control-M

Job description

A leading technology company is seeking a highly skilled individual with 10+ years in the Software/SaaS industry and 5+ years in Supply Chain. The successful candidate will provide functional and technical support for Blue Yonder’s solutions, maintain positive customer relationships, and document learnings for continuous improvement. Key requirements include expertise in database programming and strong analytical skills, along with excellent communication and problem-solving abilities.