Senior L&D Dealership Trainer

Ally; Garden City (ID); Hybrid; USD 70,000 - 100,000; Full time

Job summary

A leading financial services company is seeking an experienced L&D Senior Specialist to facilitate training for automotive dealers. The role requires significant retail automotive experience, strong facilitation skills, and the ability to travel extensively. Candidates can work remotely, but hybrid options are preferred near Ally offices. Competitive compensation and benefits are offered, including generous time off and a robust retirement plan.

Benefits

Competitive salary

Flexible paid-time-off

401K retirement savings plan with matching

Health insurance options

Tuition reimbursement

Qualifications

• 5+ years retail automotive experience required.
• Proficient in Microsoft Suite, CRM software, and virtual facilitation.
• Ability to travel 50-75% is necessary.

Responsibilities

• Facilitate Ally Academy Training Courses effectively.
• Manage logistics for training events, including travel and supplies.
• Evaluate course effectiveness and recommend adjustments.

Skills

Retail automotive experience

Facilitation skills

Interpersonal skills

Analytical skills

Content organization skills

Education

5+ years in automotive retail

3+ years in Learning & Development

Tools

Microsoft Suite

Salesforce

Zoom

Job description

General information

Ref # 20612

Remote? Yes

The Opportunity

The Ally Auto Dealer Training Team/Ally Academy supports Ally’s core Auto Finance business by providing virtual and in-person instructor-led training to our dealer customers nationwide. We are seeking an automotive professional to join our team as an L&D Senior Specialist. This individual will be responsible for facilitating training for retail automobile dealers on all topics related to dealership operations, ranging from Variable and Fixed Ops management training, compliance training, sales & lease training, etc. and will have experience in the automotive retail environment. The L&D Senior Specialist will also facilitate and execute learning experiences in support of building Ally employee dealer customer acumen and will observe and coach Auto L&D facilitators to ensure the ongoing development and success of our team. The right candidate must be willing to travel extensively, must be tech savvy, and must be willing and able to work with dealers and internal matrix partners to identify and support needs for training. Location: remote in any of the 50 states. However, if you live near an Ally office, expectation is a hybrid role - 3 days in office / 2 days remote. This is preferred.

Responsibilities

• Participate in Train the Trainer (T3) events to learn and understand how to deliver each course
• Manage logistics regarding training events ranging from travel to classroom supplies, room setup, pre & post communications, etc.
• Facilitate Ally Academy Training Courses effectively and within established guidelines
• Leverage Zoom, PowerPoint, Turning Technologies, Salesforce, Teams, and other technologies to facilitate training and document training information/statistics
• Manage time/calendar to support overall objectives, while maintaining schedule to keep up with supporting tasks when not facilitating
• Maintain 95%+ Top 2 Box Survey Results from End-of-Course Surveys
• Function as a SME during development of new courses or adjustments to existing material
• Evaluate course effectiveness through end of course evaluations, participant comprehension, and operational metrics, recommending necessary content revisions
• Network internally with matrix teams and externally with dealer customer to identify opportunities/needs for training
• Attend matrix meetings to stay in touch and align with their needs
• Work within the team to support the business and overall objectives
• Align with Ally’s culture, core values, and manage risk appropriately

Qualifications

• 5+ years retail automotive experience required, including extensive experience with dealership financials and financial reports
• Experience working with Microsoft Suite, Outlook, Zoom, CRMs, DMSs, and other technologies
• Ability to travel 50-75%
• Effectively practices high stakes conversation tactics.
• Ability to effectively facilitate large groups, in face-to-face or virtual environments, leveraging different facilitation methods and techniques.
• Strong content organization skills: presentations are well-structured, informative, and use visuals effectively.
• Ability to analyze, infer, and evaluate information independently, proactively proposing creative solutions that consider end-to-end results.
• Demonstrated ability to adjust work processes and outputs in response to or anticipation of changes in goals, standards, resources, processes, and/or time.
• Ability to apply one’s own previous learning to future experiences.
• Demonstrates adept decision-making skills, often in complex situations.
• Strong interpersonal skills, inspires and mentors team members to reach full potential.
• Exhibits capacity to think strategically and align team goals with organizational objectives.
• Experience in fast paced, matrix organization requiring an ability to operate successfully amidst change and transformation.
• Strong organization skills with ability to work independently, manage multiple tasks, and think creatively.
• Understanding of learning and development principles and training methodologies preferred.
• Virtual learning and in-person facilitation experience preferred.
• 3+ years industry experience in Learning & Development preferred.

What We Offer

* How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
• Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
• Work-Life Integration: other benefits including LifeMatters Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [e-mail]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range:

An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Emerging: 70000

Experienced: 85000

Expert: 100000

Incentive Compensation: This position is eligible to participate in our annual incentive plan