Senior Customer Architect (Remote)

Imply Data, Inc; Remote; USD 200,000 - 280,000; Full time

Job summary

A data observability firm is seeking an experienced individual to join their Customer Experience Team, focusing on designing solutions and ensuring successful integration of their innovative product. Candidates should have strong knowledge in observability technologies, especially Splunk, and be able to communicate effectively with both technical and non-technical stakeholders. This role offers a competitive compensation package and comprehensive benefits including medical, dental, and unlimited paid time off.

Benefits

100% Paid Medical, Dental and Vision Benefits

401(k) Program

Unlimited Paid Time Off - USA Only

Mental Health Support

Qualifications

• 3+ years of experience with observability or SIEM platforms.
• Hands-on experience designing solutions in cloud platforms.
• Ability to explain complex concepts clearly.

Responsibilities

• Partner with sales to design solutions for customer needs.
• Lead technical discovery and pilot deployments.
• Serve as a trusted advisor for customer challenges.

Skills

Experience with observability

Strong knowledge of Splunk

Knowledge of log and metrics pipelines

Experience with AWS, GCP, or Azure

Effective communication skills

Tools

Splunk

Grafana

Elastic

Cribl

Kubernetes

Helm

Job description

Overview

At Imply, our mission is to empower people and organizations to achieve more with their data. We believe that better insights lead to better decisions, and that the right technology can remove barriers, spark innovation and create lasting impact. Imply Lumi is the industry’s first observability warehouse, built by the creators of Apache Druid, designed to store more data, support more use cases and reduce costs for observability. Lumi is a high-performance, cost-efficient data layer that decouples existing observability tools with zero disruption.

In this role, you will help redefine what is possible with observability and security data. As part of the Customer Experience Team, you will play an important role in bringing Imply Lumi to life. Lumi delivers fast queries, significant cost savings and seamless integration with leading observability technologies while giving customers the freedom to innovate without vendor lock-in. You will partner closely with customers to understand their challenges, design tailored solutions and demonstrate how Lumi can unlock new levels of speed, scale and value from their data.

Backed by leading investors, Imply is on a fast growth trajectory, transforming how organizations manage and gain insights from their observability and security data. Our customers rely on our technology to power faster decisions, reduce costs, and unlock new possibilities.

Responsibilities

• Partner with the sales team in pre-sales engagements to design and present solutions for Imply Lumi that address customer needs in observability, SIEM, and adjacent analytics use cases.
• Leverage deep expertise in Splunk and familiarity with related tools such as Cribl, Grafana, and Elastic to ensure seamless integration into customer environments.
• Lead technical discovery, proof-of-concept, and pilot deployments, ensuring smooth onboarding, measurable value delivery, and alignment with customer business objectives to drive new and expansion opportunities.
• Provide advanced troubleshooting during pre-sales and early adoption phases, building customer trust through technical expertise, responsive engagement, and a commitment to long-term success.
• Serve as a trusted advisor by identifying optimization opportunities, uncovering additional use cases, and sharing best practices for managing observability and security data at scale.
• Collaborate with product management and engineering to share customer feedback, address solution gaps, and influence the Lumi roadmap to improve product-market fit.
• Help achieve revenue targets set by the company
• Keep opportunity information up-to-date in Salesforce and other tools in partnership with the Sales team

Required Skills and Experience

• 3+ years of experience with observability, SIEM, or analytics platforms, including customer-facing work in pre-sales and/or early adoption phases.
• Strong knowledge of observability architectures, log and metrics pipelines, and related tools, with strong Splunk knowledge and familiarity with complementary technologies such as Cribl, Grafana, or Elastic preferred.
• Hands-on experience designing and deploying solutions in at least one cloud platform (AWS, GCP, or Azure), along with working knowledge of SQL, SPL, and a programming language such as Python or Java.
• Demonstrated ability to proactively lead deep discovery, identify opportunities, and deliver enterprise solutions that integrate into existing observability stacks while addressing customer challenges and delivering measurable value.
• Detail-oriented with strong ownership, accountability, and communication skills, able to explain complex concepts clearly to both technical and non-technical audiences and collaborate effectively with diverse teams.
• Background in bringing new or emerging products to market, including guiding early customer adoption and shaping product fit.

Bonus Points

• Experience with large-scale log and metrics data storage, compression, and query optimization.
• Familiarity with security analytics, incident response workflows, compliance-related data requirements, and containerized deployments using technologies such as Kubernetes and Helm.
• Familiarity with structured sales methodologies such as MEDDIC to support effective pre-sales engagement and value-based selling.
• Passion for mentoring team members and contributing to a culture of technical excellence and customer success.

What we offer

• 100% Paid Medical, Dental and Vision Benefits
• 401(k) Program
• Fertility Coverage
• Pet Insurance
• Dependent Care FSA
• Mental Health Support
• Life and AD&D Insurance
• Unlimited Paid Time Off - USA Only
• Wellness Stipend
• Home Office Equipment Reimbursement

Compensation: $200,000 - $280,000

Imply is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.