Senior Client Success Engineer

Syniti BackOffice Associates, LLC; Boston (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading enterprise data management company in Boston is looking for a Senior Engineer to lead the installation and configuration of software solutions. The ideal candidate will have over 3 years of experience in IT Services Delivery, excellent problem-solving skills, and the ability to engage with clients effectively. This role offers opportunities for growth and a collaborative work environment.

Benefits

Supportive environment

Opportunities for growth

Open organization

Qualifications

• 3+ years of experience in IT Services Delivery with emphasis on server configuration.
• Familiarity with data integration tools and techniques.
• Excellent problem-solving skills and ability to troubleshoot.

Responsibilities

• Participate in installation and configuration of Syniti software solutions.
• Provide technical support ensuring best practices are followed.
• Engage with client stakeholders to understand business requirements.

Skills

IT Services Delivery

Server configuration

SQL Server

Problem-solving

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

SQL Server

SAP HANA

Postgres

Job description

2 days ago Be among the first 25 applicants

About Us

Syniti is the enterprise data partner, empowering anyone who relies on data to make business‑critical decisions by delivering data they can trust through a unique combination of intelligent software and experts who deeply understand the role of data in enterprise growth.

Trusted by the Fortune 2000, Syniti helps leading businesses reconfigure the role of enterprise data from afterthought to a foundational first step; enabling them to unlock valuable insights that ignite growth, reduce risk, and expand their competitive advantage.

Syniti’s Data First philosophy and enterprise data management platform supports data migration, data quality, data replication, data matching, master data management, analytics, data governance, and data strategy in a single, unified solution.

As an innovative, global leader in Enterprise Data Management, the combination of our award‑winning software platform and premier consultants creates a unique advantage for leading enterprises. Syniti is also a preferred data solution used by the world’s top system integrators. Headquartered in Boston, Massachusetts with offices in 25 countries around the world, Syniti operates in all global regions and industry verticals, and maintains a 100% client success rate across thousands of complex data projects and initiatives.

About The Role

Syniti enables agile enterprises with silo‑free enterprise data management that helps turn complex data challenges into competitive advantages. With a unified, learning platform and one of the world’s largest teams of data‑focused experts, enterprises and global alliance partners choose Syniti when they require trusted data to ignite business growth and reduce risks.

The Syniti Senior Engineer is highly engaged in the successful installation, configuration, and technical leadership of Syniti software solutions. This role requires a deep understanding of Syniti's data migration and data quality tools, as well as the ability to perform complex technical tasks to support data projects. The Senior Engineer will work closely with project managers, business analysts, and client stakeholders to ensure that Syniti solutions are implemented effectively and efficiently.

Responsibilities

• Installation and Configuration: Participate in the installation and configuration of Syniti software solutions, ensuring alignment with project requirements and technical specifications.
• Collaborate with IT teams to prepare the environment for Syniti solution deployment, including hardware and software prerequisites.
• Technical Support: Provide technical support to the project team, ensuring best practices in data migration and data quality are followed.
• Develop and maintain technical documentation, including architecture diagrams, configuration guides, and troubleshooting procedures.
• Project Management Support: Work closely with project managers to define project scope, timelines, and deliverables.
• Assist in the development of project plans and schedules, ensuring technical tasks are accurately represented.
• Stakeholder Engagement: Engage with client stakeholders to understand their business requirements and translate them into technical solutions.
• Participate in technical workshops and presentations to demonstrate Syniti solution capabilities and project progress.
• Continuous Improvement: Stay updated with the latest Syniti product releases and enhancements, incorporating new features into project solutions where applicable.
• Identify opportunities for process improvements and implement changes to enhance project delivery and client satisfaction.

Qualifications

• 3+ Years of experience in IT Services Delivery, with strong emphasis on server configuration, support, and troubleshooting.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Familiarity with data integration tools and techniques.
• Advanced experience with SQL Server, SAP HANA, and/or Postgres database management.
• Excellent problem‑solving skills and the ability to troubleshoot complex technical issues.
• Proven experience in leading technical teams and managing client relationships.
• Strong English communication skills, both written and verbal, with the ability to convey technical concepts to non‑technical stakeholders.

Preferred Skills

• Extensive experience with Syniti software solutions, particularly in installation and configuration.
• Strong understanding of data migration methodologies and data quality principles.
• Certification in Syniti solutions or related technologies.

Work Environment

• This position may require travel to client sites for project implementation and support.
• The role may involve working outside of standard business hours to meet project deadlines or address critical issues.

What We Offer

• Trust that you are good at what you’re doing. At Syniti you will find a supportive environment and access to learning tools, but micromanagement is not our thing.
• Growth. We are growing rapidly and steadily solving the biggest challenges enterprise companies are faced with today. There was never a better time to join and grow with us. Most importantly you will have the chance to shape our journey and share in our success story.
• Support. We all rely on each other and enable each other to be successful. You won’t stand alone.
• Curiosity and genuine interest in you. We all have our different stories, all equally fascinating with each depicting a different journey and we want to hear them all.
• Recognition. We are the sum of individual achievements and we always take the time to celebrate them.
• An open organisation. Hierarchies are not our thing and access is something we make sure of across the board. We are a family where everyone is just as important, everyone’s work is seen and ideas valued.

Our Commitment to Inclusion

At Syniti, we’re committed to creating a respectful, inclusive, and fair workplace where everyone belongs and thrives. We believe that diverse perspectives make us stronger — and we value the unique backgrounds, experiences, and voices each person brings to our team.

We welcome applicants based on their skills and potential, and we’re dedicated to ensuring equal opportunities for all, regardless of personal background. If you need accommodations during the hiring process, please let us know — we’re here to support you.