Salesforce Administration Manager (Remote) Clearwater, Florida

KnowBe4, Inc.; Mississippi; Remote; USD 90,000 - 120,000; Full time

Job summary

A cybersecurity company is seeking a Salesforce Administration Manager to lead the admin team in Clearwater, Florida. This role involves optimizing our Salesforce platform and ensuring compliance. The ideal candidate has 5+ years of Salesforce experience, strong management skills, and proficient in CRM tools. We offer a dynamic work environment with a range of employee benefits.

Benefits

Company-wide bonuses

Tuition reimbursement

Adoption assistance

Qualifications

• 5+ years of experience as a Salesforce Administrator for the Sales Cloud.
• 2+ years of management experience.
• Experience with Database Data Management.

Responsibilities

• Lead the Salesforce administration team on projects.
• Ensure compliance and maintain Change Management standards.
• Oversee development and optimization of Salesforce deployments.

Skills

Salesforce Administrator skills

Communication skills

Time management

Analytical thinking

Education

Bachelor’s Degree in information technology or related field

Tools

Salesforce

Gmail

MS Office (Word and Excel)

Job description

Salesforce Administration Manager (Remote)

Location: Clearwater, Florida

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we’re redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Role: The Salesforce Administration Manager will lead the Salesforce administration team on projects while maintaining compliance and Change Management standards, and oversee the ongoing development and optimization of our Salesforce deployments, day-to-day configuration, support, maintenance, and improvement of our CRM platform. Management will be kept apprised of progress, issues, and recommended changes to current configuration.

Responsibilities

• Coordinate the Salesforce administrator team to ensure smooth execution of projects and achieving deadlines
• Align ongoing configuration efforts to compliance standards and overarching architectural goals to ensure scalability
• Review and analyze current configuration for errors, recommend and execute solutions, and actively reduce technical debt
• Handle administrative functions including workflows, process builders, flows, dashboards, reports, and various system configurations
• Perform installed package and integration upgrades as needed
• Assess operational risks and propose technical solutions to meet service expectations
• Define and implement monitoring and analysis to further enhance the environment
• Field internal requests or issues from team members; assess user challenges and devise and implement solutions, automated processes, or documented procedures
• Develop, test, review, debug, document, enhance and integrate components to ensure systems meet functional requirements and business needs
• Provide ongoing maintenance of applications and systems, collaborate with key members to complete projects and troubleshoot issues, and escalate as needed
• Collaborate with Internal IT and InfoSec to ensure performance, security, and availability
• Collaborate with stakeholders on gathering project requirements, build, and rollout
• Review work of junior administrators and database managers to ensure Salesforce data quality
• Provide genuine recommendations regarding staffing decisions for subordinate employees

Minimum Qualifications

• Bachelor’s Degree in information technology or related field, or equivalent experience
• Minimum 5 years of experience as a Salesforce Administrator for the Sales Cloud
• Minimum 2 years of management experience
• Minimum 2 years of experience with Database Data Management
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with Copado a plus
• Certified Salesforce Advanced Administrator (ADM 301) a plus
• Salesforce workflow, flow, process builder, report, dashboard, and other configuration skills
• Strong verbal and written communications
• Excellent time management and organization skills
• Ability to communicate effectively at all levels of the organization
• Creative and analytical thinker with strong problem-solving skills

Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code in a modern, high-tech, and fun work environment. For more details about benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Equal Employment Opportunity

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable law. If you require reasonable accommodation in completing this application, interviewing, or any part of the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

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