Product Support & Sales Specialist

Alorica; Omaha (NE); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading customer service provider is seeking a Customer Service Representative to assist clients by addressing concerns and providing support remotely. Ideal candidates should have a high school diploma, strong communication skills, and familiarity with Microsoft Office. This full-time role offers various health benefits, PTO, and a supportive work environment.

Benefits

Health, dental, and vision coverage

PTO

Optional daily or weekly pay

401K retirement plan

Paid training and tuition reimbursement

Employee discounts

Employee assistance program

Qualifications

• High school diploma or GED required.
• Customer service experience is a plus.
• Strong computer navigational skills needed.
• Excellent oral and written communication skills required.
• Professional and courteous demeanor necessary.

Responsibilities

• Assist customers with issues and concerns.
• Document call-related information for auditing.
• Maintain and update customer information.
• Upsell current customers on services.

Skills

Customer service experience

Strong computer navigational skills

Excellent oral and written communication skills

Exceptional listening/comprehension skills

Professional and courteous

Customer oriented

Education

High school diploma or GED

Tools

Microsoft Office applications (Word, Excel)

Job description

Position: Customer Service Representative

Location: Remote

Terms: Full-time

Pay: $16.50/hr

Join Team Alorica

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

Job Summary

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

Responsibilities

• Assist customers with issues and concerns they are experiencing during the use of the product and/or service

• Document call-related information for auditing and reporting purposes

• Maintain and update customer information as necessary

• Upsell current customers on new or enhanced services

Qualifications

• High school diploma or GED

• Customer service experience is a plus

• Strong computer navigational skills

• Familiarity with Microsoft Office applications (Word, Excel)

• Excellent oral and written communication skills

• Exceptional listening/comprehension skills

• Professional and courteous

• Customer oriented

Work Environment

• Ongoing usage of phone and computer systems

• Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.

• Alorica will provide the equipment you need to conduct your work which may include a webcam.

• You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.

• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.

Physical Demands

• Constant sedentary work

Benefits

• Health, dental, and vision coverage/HSA

• PTO

• Optional daily pay or weekly pay

• 401K retirement plan

• Leadership programs

• Paid training and tuition reimbursement

• Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies

• Employee assistance program

• Additional voluntary benefits

Next Steps

1. Place an application

2. Complete your online assessment

3. Our team will review your application

4. If selected to move forward, our team will follow up directly

#Remote #Hiring #AloricaJobs

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.

We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia.

Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.