Process Lead, Brooklyn, #554

Gopuff Becomes First Instant Commerce Company; New York (NY); On-site; USD 84,000 - 92,000; Full time

Job summary

A leading instant commerce firm in New York is seeking a Process Lead for their Operations team. This role requires leadership skills to manage daily tasks of Pack and Receive and Kitchen teams, focusing on customer experience and operational efficiency. Candidates should have at least 2 years of leadership experience and be available during peak hours. The position offers competitive compensation and benefits, including medical insurance and 401(k) plan.

Benefits

Medical/Dental/Vision Insurance

401(k) Retirement Savings Plan

25% employee discount

Vacation and Sick Time

Employee Assistance Program

Qualifications

• 2 years of internal Gopuff experience.
• 2+ years of leadership experience in relevant sectors.
• 1+ years of experience in improving processes; ServeSafe Certification preferred.

Responsibilities

• Lead day-to-day tasks of Pack and Receive and Kitchen teams.
• Ensure order accuracy and efficient delivery.
• Coach and motivate team members.
• Oversee execution of facility operations.

Skills

Leadership experience

Team-oriented mentality

Process improvement

Ability to work flexible schedules

Ability to lift up to 49 pounds

Job description

Overview

Gopuff is seeking a Process Lead for our Operations team. Reporting to the Site Leader or Manager, this role is a core part of the leadership team with the responsibility to ensure order accuracy and fast, efficient delivery to our customers. During your shift, you will lead the performance and day to day tasks of both the Pack and Receive and Kitchen teams. The success of the team will rely on your ability to coach and motivate the team with a focus on perfecting the customer experience for each order. We put our customers first.

Responsibilities

• Pack orders and receive inbound inventory during low volume / minimally staffed periods
• Complete ICQA in low volume / minimal staffed periods
• Support the associate team in covering shifts, which may include the use of carts, pallet jacks, dollies and other equipment to move product
• Quarterback and direct all associate activities during the shift
• Escalate in real time any site issues to Site Leadership, Regional Leadership, and Live Monitoring for assistance
• Ensure completion of close/open checklists for OA team
• Oversee execution of all facility operations and delivery processes for your shift, ensuring subsequent shifts are set up to succeed
• Develop and train new associates within site and kitchen (if/when Site Leadership is unable to be on shift)
• Manual intervention of driver routing and dispatching
• Shelf move activities for reorganization and backstock
• Execute all site-specific projects or initiatives (including audits, new hire onboarding, food safety and cleanliness audits, etc.)
• Conduct damage and expiry process audits
• Assist in meeting performance objectives including site labor management during shift, order volume, pack times, mispack rates, inventory accuracy and bottlenecking
• Troubleshoot/root cause analysis for defects within shift
• Stand, push, pull, squat, bend, reach and walk during shifts
• Handle products that may contain tobacco, nicotine, and/or alcohol
• Work in freezer locations periodically throughout shifts
• Complete additional assigned duties based on the needs of the business

Qualifications

• 2 years of internal Gopuff experience
• 2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience
• 1+ years of experience in improving processes and efficiencies; ServeSafe Certification highly preferred
• Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends
• Team-oriented mentality
• Ability to stand, bend, reach and walk during shifts
• Ability to lift up to 49 pounds

What We Offer

• Medical/Dental/Vision Insurance (for full-time employees)
• 401(k) Retirement Savings Plan
• 25% employee discount & FAM Membership
• Vacation and Sick Time for eligible employees
• EAP through AllOne Health (formerly Carebridge)

Pay

• Gopuff pays employees based on market pricing and pay may vary depending on location. Compensation for U.S. locations is based on a cost of labor index for that geographic area.
• Brooklyn, NY: $19.75 per hour
• The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and invite any qualified individual to apply.

Senioriry level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Software Development

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New York, NY $84,000 - $92,000

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