Prehospital Care Coordinator - Emergency - Full Time/ Varied - Req# 2080637850

Antelope Valley Medical Center; Lancaster (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A regional healthcare facility is seeking a Prehospital Care Coordinator to oversee prehospital care activities and education programs. This role involves evaluating performance, ensuring compliance with standards, and maintaining strong communication with EMS personnel. The ideal candidate will have a BSN and relevant certifications, along with robust leadership skills and nursing experience.

Qualifications

• Valid Registered Nurse license issued by the State of California.
• Experience as a Mobile Intensive Care Nurse (MICN) in Los Angeles County.
• Knowledge of Emergency Department nursing care and protocols.

Responsibilities

• Coordinate prehospital care activities and education programs.
• Evaluate performance of MICN candidates and make recommendations.
• Maintain compliance with hospital policies and regulatory requirements.

Skills

Communication skills

Training and education presentation

Problem-solving

Time management

Organizational skills

Customer service

Education

Bachelor of Science in Nursing (BSN)

CPR, ACLS, PALS certifications

ENPC certification

TNCC certification

Tools

Microsoft Office

Base hospital radio operations

Job description

Prehospital Care Coordinator – Emergency – Full Time

Antelope Valley Medical Center – Req# 2080637850

Job Objective

Coordination of all Prehospital and Mobile Intensive Care Nurse (MICN) activities sponsored by Antelope Valley Medical Center when acting as a base hospital in compliance with the Paramedic Base Hospital Agreement and in accordance with the policies, procedures and protocols established by the Los Angeles County EMS Agency.

Essential Duties and Responsibilities

• Serves as a liaison by maintaining effective lines of communication with base hospital personnel, the local EMS Agency, EMS provider agencies, and local receiving facilities.
• Develops and maintains a quality improvement (QI) plan to:
  • Identify important aspects of Prehospital care and develop related QI indicators.
  • Evaluate Prehospital care, service, and trends to identify opportunities for improvement.
  • Improve Prehospital care and service delivery, assist in problem‑solving, and reevaluate the effectiveness of those actions.
  • Identify relevant topics for continuing education program.
• Develops and institutes Prehospital care education programs for MICNs, paramedics, paramedic trainees, and base hospital physicians (in collaboration with the Base Hospital Medical Director) as per Los Angeles County EMS Agency Ref. #310. Programs shall include, but are not limited to, specific issues identified by quality improvement activities. Education requirements include the provision of:
  • An accumulative average of twelve (12) hours of education per year, of which an average of six (6) hours per year are field care audits.
  • A mechanism for providing and evaluating structured clinical experience.
  • A mechanism to facilitate the scheduling of field observation experience for MICNs.
  • Special and mandatory training programs deemed necessary by the EMS Agency. Mandatory classes shall be given and scheduled, at a minimum, three (3) sessions to provide continuing education to the majority of the ALS units assigned to the base hospital.
  • Orientation to the Prehospital program for new base hospital staff.
• Evaluates the performance of MICN candidates and submits recommendations for certification and recertification to the EMS Agency (Ref. No. 1010.4 LA County Prehospital Care Manual). Such evaluation shall include, but not be limited to:
  • Direct observation of radio performance.
  • Audit of taped communications.
  • Observation of patient assessment and clinical judgment skills (in conjunction with the Emergency Department Management team).
  • Review of written documentation.
  • Provide written evaluation of the MICNs for hospital performance review.
• Collaborates with the Base Hospital Medical Director and the Provider Agency to provide ongoing evaluation of assessment, reporting, communication and technical skills of assigned paramedics. Such evaluation shall include, but not be limited to:
  • Audit of audio‑recorded communications.
  • Review of EMS Report Forms in collaboration with assigned ALS units.
  • Coordination of structured field observation experience including transfer of patient care upon arrival at the receiving facility.
  • Coordination of direct observation of performance during scheduled clinical hours in the emergency department.
• Ensures, in conjunction with the Base Hospital Medical Director, that all personnel assigned to communicate with paramedics in the field have been adequately trained in the operation of the base station equipment.
• Coordinates, in conjunction with the Base Hospital Medical Director, a monthly base hospital meeting which should include representation from hospital administration, MICNs, base hospital physicians, and EMS providers to:
  • Provide updates on policies, procedures, and protocols.
  • Provide orientation to field and base hospital operations.
  • Provide a forum for problem‑solving.
• Submit the following documents to the EMS Agency:
  • Monthly: a continuing education schedule for the upcoming month.
  • Quarterly: base hospital meeting minutes.
  • Annually (by January 31 of each year): a summary of continuing education classes including date, course title, category, and number of continuing education hours.
  • Within 30 days: rosters of courses mandated by the EMS Agency.
• Complies with data collection requirements as outlined in the Paramedic Base Hospital Agreement.
• Ensures compliance with requirements for retention and release of taped communications, Base Hospital Forms, logs and information sheets, and maintains retrieval system in collaboration with the hospital’s medical record department.
• Maintains licensing, certification, and continuing education records (Ref. No. 1013-LA County Prehospital Care Manual).
• Maintains and updates pertinent Antelope Valley Medical Center policies and procedures regarding base hospital operations.
• Serves as Reddinet Coordinator for Antelope Valley Medical Center.
• Reports to the EMS Agency, in conjunction with the Base Hospital Medical Director, regarding action of certified or licensed personnel which results in apparent deficiencies in medical care or constitutes a violation under Section 1798.200 of the Health & Safety Code.
• Represents the base hospital at system‑wide and/or regional meetings sponsored by the EMS Agency that address Prehospital care issues and participates in committees and other task forces that may be developed.
  • Collaborates with the Emergency Department Management Team in evaluating, developing and implementing educational programs, policies and procedures, and staff performance.
• Provides verbal and written feedback to the Department Manager/Director regarding staff performance issues.

Non‑Essential Duties

• Copying, faxing.

Knowledge

• Knowledge of Emergency Department nursing care, assessment, and triage.
• Knowledge of Pre‑Hospital Care Protocols and Base Hospital radio communication systems.
• Knowledge of Pediatric Specific Emergency Care – knowledge and ability to practice as defined by California Nurse Practice Act, Emergency Nursing Scope of Practice, ANA Scope and Standards of Practice, and ANA Code of Ethics in coordination with hospital policy and procedure.
• Knowledge of nursing sensitive indicators and demonstrated knowledge regarding special needs and behaviors of age‑specific groups.
• Demonstrates knowledge of legal and regulatory aspects of care, knowledge of legal documents pertinent to unit/areas of care.
• Demonstrates knowledge and competency on hospital information system.
• Knowledge of Windows operating system and Microsoft Office software.
• Intermediate to advanced knowledge of information systems, including spreadsheet and database management systems.
• Demonstrates knowledge of patient rights.

Skills

• Skilled in preparation and presentation of training and educational material to individuals as well as group assembly.
• Skilled proficiency in the use of Microsoft Office.
• Skilled in following customer service expectations and standards.
• Skilled in reading, analyzing and interpreting common scientific, technical and specialty journals, and understanding regulatory requirements.
• Skilled in the nursing process and effective decision making when establishing a plan of care.
• Skilled in time management to provide excellent patient care.
• Skilled in the safe and effective usage of all equipment necessary to provide patient care.
• Skilled in personnel management through coordination and cooperation.
• Excellent problem‑solving, time management, and organizational skills.
• Skilled in preparing and implementing performance improvement initiatives and recommendations after appropriate analyses of relevant and reliable information.
• Excellent oral and written communication skills.

Abilities

• Ability to demonstrate personal motivation and initiative.
• Ability to define problems by collecting data in a timely and accurate manner, establishing facts and drawing valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to give and support the highest level of customer satisfaction at all times by providing a high degree of interaction with patients and family members utilizing compassion and fostering effective communication.
• Ability to work as a team player.
• Ability to communicate effectively while maintaining good working relationships with coworkers, managers, and all other hospital staff.
• Ability to follow direction, accept, and utilize constructive criticism.
• Ability to prioritize and maintain organizational workflow.
• Ability to function effectively under pressure, stress, emotion and physical conditions while meeting time parameters.
• Ability to plan educational programs based upon a needs assessment.
• Ability to develop educational staff resources.
• Ability to plan and coordinate educational opportunities to accommodate the needs of all shifts.
• Ability to coordinate unit activities and unit staffing pattern.
• Ability to actively participate in recruitment, retention, and development of employees and students.

Core Competencies

• Accountability
• Action Oriented
• Customer Focused
• Compassion
• Effective Communication
• Teamwork
• Ethics & Values
• Integrity & Trust

Education

• Bachelor of Science in Nursing (BSN) or current enrollment in a BSN program.
• CPR, ACLS, PALS required.
• ENPC required within 6 months of hire.
• TNCC required within 9 months of hire.

Experience

• Experience in and knowledge of base hospital radio operations, EMS agency policies and procedures, and the Paramedic Base Hospital Agreement.
• Experience in and knowledge of pediatric emergency care.
• Three years clinical nursing experience in a mixed patient population or pediatric emergency department (required).
• Pre‑hospital care experience preferred.
• Experience in quality data measurement, collection, and analysis preferred.
• Computer skills, including use of Windows and Microsoft Office.

Required Licensure and/or Certifications

• Possession of a valid Registered Nurses license issued by the State of California.
• Certified as a Mobile Intensive Care Nurse (MICN) in the County of Los Angeles.
• Current Emergency Nurses Pediatric Course (ENPC) certification; instructor certification preferred.
• American Heart Association: Basic Life Support, Advanced Cardiac Life Support, and Pediatric Advanced Life Support provider certification; instructor certification preferred.
• Trauma Nursing Core Course (TNCC) certificate preferred.
• Certified Emergency Nursing (CEN) certificate preferred.
• Pre‑Hospital Trauma Life Support (PHTLS) certification preferred.

AVMC Conduct / Compliance Expectations

• Adhere to AVMC Leaves of Absence Policy.
• Adhere to AVMC Paid Time Off (PTO) Policy.
• Adhere to AVMC Recording of Hours Worked Policy.
• Adhere to department dress code.
• Organize work and establish priorities.
• Expand on own initiative in performance of duties.
• Follow telephone etiquette/standards.
• Conform to AVMC Standards of Excellence.
• Function effectively under pressure and meet time parameters.
• Communicate effectively while maintaining good working relationships with co‑workers, managers, and other hospital staff.
• Adhere to normal standards of courtesy and conduct as defined under AVMC rules of hospitality.
• Maintain confidentiality of patient, hospital and department information.
• Adhere to safety rules and regulations.
• Safely and effectively use all equipment necessary to carry out duties.
• Interpret and function under hospital and department policies and procedures.
• Conform with required and appropriate Joint Commission requirements.
• Conform with and support hospital quality assurance and improvement guidelines.
• Participate effectively in department and hospital staff education.
• Display willingness to work as a team player.
• Give and support the highest level of patient/customer satisfaction at all times.
• Support and adhere to the values and mission statement established by the AVMC Board of Directors.

Physical Requirements and Working Conditions

• Work performed in a high‑paced and sometimes stressful environment.

A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

NOTE: THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. THIS DOCUMENT IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, SKILLS, AND WORKING CONDITIONS FOR THE PERSONNEL SO CLASSIFIED.