Pre Access Registration Specialist 1

Intermountain Health; Salem (OR); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Registration Specialist to assist patients with pre-registration for medical appointments. The role requires strong communication and problem-solving skills, along with at least two years of experience in a revenue cycle environment. Candidates should be adept at discussing insurance eligibility and managing patient payments. This position allows for remote work, providing convenience for both employees and patients.

Benefits

Generous benefits package

Work from home option

Qualifications

• Minimum 2 years of revenue cycle experience in a medical office or call center.
• Knowledge of HIPAA regulations is essential.
• Ability to communicate effectively in English.

Responsibilities

• Assist patients with pre-registering for appointments and procedures.
• Verify medical insurance eligibility and benefits.
• Provide cost estimates and collect payments.

Skills

Patient Registration

Insurance

Financial Assistance

Customer Service

Problem Solving

Education

High School Diploma or equivalent

4 years of revenue cycle experience

Tools

Epic

Microsoft Office

Job description

Overview

This role is responsible for assisting patients with pre-registering for upcoming appointments, surgeries or procedures. They are responsible for gathering important information from patients, verifying insurance coverage, and providing financial transparency in a timely manner. By working remotely in a call center setting, these specialists can efficiently assist patients over the phone, providing a convenient and accessible way for patients to prepare for their medical appointments. Their main purpose is to streamline the registration process, reduce wait times and ensure a smooth and seamless experience for patients before they arrive at a hospital.

Responsibilities

• Demonstrates complete understanding and ability to apply registration policies and procedures.
• Verifies medical insurance eligibility and benefits.
• Identifies and explains co-insurance, co-pay and OOP (out of pocket) patient responsibilities.
• Provides cost estimates to patients and collects payments.
• Collaborates with other team members to ensure patient satisfaction by effectively communicating, both orally and in writing.
• Ability to multi-task, set priorities, and manage time effectively.
• Be responsible for meeting productivity and call center quality measures.
• Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance.

Skills

• Patient Registration
• Insurance
• Financial Assistance
• Medical Records Management
• Customer Service
• Pre-Payment, Payment Handling
• Communication
• Office Equipment
• Computer Literacy
• Problem Solving
• Work from home/remote

Minimum Qualifications

• High School Diploma or equivalent or (4) four years of revenue cycle experience
• Minimum of two (2) years of revenue cycle experience, working in an acute care facility, medical office or call center
• Knowledge of HIPPA regulations
• Excellent computer skills (including Microsoft Office applications)
• Excellent Internet connection

Preferred Qualifications

• Spanish speaking preferred
• Experience with Epic preferred

Physical Requirements

Location: Peaks Regional Office

Work City: Broomfield

Work State: Colorado

Scheduled Weekly Hours: 40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.81 - $24.99

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits).

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.