Portal Specialist / Remote

Amerita Inc.; Remote; USD 80,000 - 100,000; Full time

Job summary

A specialty infusion company is seeking a remote Portal Specialist to manage and process patient referrals from hospital portals. Responsibilities include communicating effectively with case managers, ensuring timely data entry, and collaborating across internal teams. Ideal candidates will have relevant experience and strong attention to detail. This full-time entry-level role offers a salary range of $20.00 - $28.00 per hour, with a focus on healthcare service efficiency.

Benefits

Medical, dental & vision benefits

401(k) retirement plan with employer match

Tuition reimbursement

Paid time off & holidays

Qualifications

• 1 year of relevant experience in home infusion, specialty pharmacy, or medical office preferred.
• Experience with intake systems or case-management portals preferred.
• Strong written and electronic communication skills.

Responsibilities

• Retrieves and processes new referrals from assigned hospital portals.
• Creates patient charts to facilitate quick processing.
• Communicates within hospital portals as needed.

Skills

Attention to detail

Data entry accuracy

Excellent communication skills

Customer-service orientation

Ability to manage multiple tasks

Education

High school diploma or equivalent

Associate degree

Tools

Electronic medical record (EMR) systems

CPR+

Microsoft Office

Job description

Join to apply for the Portal Specialist / Remote role at Amerita, Inc

Overview

The Portal Specialist is responsible for the timely and accurate retrieval of new referrals from assigned hospital and health-system portals to support Amerita’s intake workflow. This role ensures referral information is captured, entered, and communicated efficiently to downstream teams, ultimately reducing delays in onboarding new patients for home infusion services. Portal Specialists act as a key liaison between hospital case managers and Amerita, improving communication, referral accuracy, and overall service levels across markets.

Schedule

Monday - Friday
8:30am - 5:30pm

Benefits

• Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts
• Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance
• 401(k) Retirement Plan with Employer Match
• Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability
• Employee Discounts
• Tuition Reimbursement
• Paid Time Off & Holidays

Responsibilities

• Retrieves, reviews, and processes new referrals from assigned hospital portals in a timely manner
• Monitors multiple portals concurrently to minimize missed or delayed referrals
• Creates initial (“skeleton”) patient charts within CPR+ to facilitate quick downstream processing
• Communicates within hospital and case-management portals as needed (market-dependent)
• Relays benefit investigation outcomes, authorization status, and estimated delivery timelines to referral sources
• Collaborates with internal teams including Intake, BI, Authorization, Pharmacy, and Nursing as needed
• Supports standardized turnaround times for referral processing
• Identifies delays, missing documentation, or portal issues and escalates promptly
• Maintains accurate, compliant documentation in CPR+ and related systems
• Supervisory Responsibility: No

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• One (1) year of relevant experience in home infusion, specialty pharmacy, medical office, hospital liaison, or intake preferred.
• Experience working with electronic medical record (EMR) systems, intake systems, or case-management portals strongly preferred.
• CPR+ experience a plus.
• Strong attention to detail and accuracy in data entry.
• Ability to manage multiple screens, portals, and tasks simultaneously.
• Excellent written and electronic communication skills.
• Understanding of healthcare terminology, insurance benefits, and basic authorization concepts.
• Ability to work in a fast-paced environment and meet turnaround time expectations.
• Customer-service orientation when interacting with hospital case managers and internal teams.
• Proficiency in Microsoft Office and ability to quickly learn new technology platforms.
• Percentage of Travel: 0-25%

To perform this role will require frequently sitting, standing, walking, and typing on a keyboard with fingers, and occasionally bending, reaching, and climbing (stairs/ladders). The physical requirements will be the ability to push/pull and lift/carry 1-10 lbs.

About Our Line Of Business

Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com. Follow us on Facebook, LinkedIn, and X.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

Pharmaceutical Manufacturing

Salary Range

USD $20.00 - $28.00 / Hour