Patient Services Assistant

Montgomery College; Towson (MD); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading educational institution in Towson is seeking a diligent individual for a customer service role focused on patient appointments and medical administrative tasks. The position requires strong communication and organizational skills to effectively manage patient inquiries and ensure smooth appointment processes. A supportive environment with attractive benefits, including competitive salary and comprehensive health coverage, is provided.

Benefits

Competitive salary

Generous paid time off

Free parking

Monthly MTA bus pass subsidy

Company subsidized onsite fitness center

Pre-paid tuition for professional development

Comprehensive health, dental, and vision coverage

401(a) and 403(b) retirement plans

Qualifications

• Demonstrated experience in customer service within a medical or healthcare environment.
• Ability to manage high call volumes and provide efficient patient service.
• Experience with handling medical documentation and insurance verification.

Responsibilities

• Schedule patient appointments and perform data entry of patient information.
• Verify insurance details and manage referral work queues.
• Perform registration and patient check-in procedures.

Skills

Customer service skills

Knowledge of medical terminology

Written and oral communication skills

Ability to perform non-complex arithmetic calculations

Organizational skills

Ability to manage multiple tasks

Job description

* Customer service skills* Knowledge of medical terminology, preferred* Skill in written and oral communication* Ability to perform non-complex arithmetic calculations* Ability to organize and prioritize tasks* Ability to manage multiple tasks and phone volume simultaneously* Receives and screens visitors and telephone calls. Responds to general inquiries by relating or referring to established policies and procedures. Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.* Schedule patient appointments, performs data entry of patient demographic information and insurance.* Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient’s visit.* Assist patient with registering for MyChart* Responsible for managing high volume of telephone calls* Generates telephone encounters from patient calls and routes to providers for review and follow up* Responsible for addressing all telephone messages by end of day* Performs (pre) registration and confirmation of patient appointments prior to date of service.* Check in patient, verify insurance, collect and scan identification and insurance cards.* Responsible for managing referral work queues. Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled* Responsible for managing incoming faxes, routing results and correspondence to appropriate provider and or staff.* Scan incoming medical records to patient’s MRN.* Responsible for addressing and responding to In basket messages from patients and providers.* Responsible for closing out In Basket messages daily.* Responds to EPIC Secure chats as appropriate* Collect patient co-payments, form fees and outstanding balances* Performs simple arithmetic calculations, reconciles all monies collected and makes deposits* Assist with scheduling diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, and MCO’s. Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures.* Obtains referrals and Preauthorization for procedures by calling insurance companies or generating electronic requests.* Other duties as assigned.* Sets a positive, professional example for others* Takes ownership of problems and does what is needed to solve them* Appropriately plans and utilizes required resources for various job duties* Reports to work regularly and on time*Situated in scenic Towson, GBMC represents more than just a hospital; it's a legacy of over 60 years in premier healthcare. Our beautiful suburban campus is home to a facility with over 250 beds, 23,000 admissions, and 52,000 emergency room visits each year. GBMC is currently seeking talented, compassionate employees to support patients of the communities we serve. GBMC has also been named “best place to work!”**At GBMC Health Partners, we don't just provide comprehensive medical care – we build lasting relationships. When it comes to the care of our patients, for us, it's personal. Whether you’re a physician leading proactive health strategies, a nurse practitioner providing care, or a medical assistant ensuring seamless operations, your role here is pivotal.***What We Offer:*** Competitive salary and generous paid time off* Free parking* Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable"* Company subsidized onsite fitness and wellness center "if applicable"* Pre-paid tuition to pursue professional development, additional certifications, and degree programs* Comprehensive health, dental, and vision coverage* 401 (a) and 403 (b) retirement savings plan