Patient Service Specialist - Float

Novacare; Grand Rapids (MI); On-site; USD 60,000 - 80,000; Part time

Job summary

A healthcare provider in the Greater Detroit Area is seeking a Patient Service Specialist to manage both patient and business sides of their outpatient physical therapy center. Responsibilities include greeting patients, scheduling appointments, and handling insurance verifications. Candidates must have a High School Diploma or GED, along with health care experience. This role offers a pay range of $17.00 to $20.00 per hour based on experience and is PRN (as needed) status.

Benefits

401k eligibility for part time

Employee assistance program

Qualifications

• Health care experience is required.
• At least one year of front desk experience is preferred.
• Experience in insurance verification is a plus.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule patient appointments in person and via phone.
• Collect co-pays and manage insurance authorizations.

Skills

Health Care Experience

Front Desk Experience

Insurance Verification

Education

High School Diploma or GED

Job description

NovaCare Rehabilitation provided pay range

This range is provided by NovaCare Rehabilitation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $20.00/hr

Overview

Patient Service Specialist - Float

Greater Detroit Area, East Michigan

Location: This would be a float position for the entire Grand Rapids / Lakeshore area.

Position Type: PRN, as needed

Schedule

Weekdays, M-F

Compensation

$17.00 - $20.00 based on experience

• Fostering WellBeing: We offer benefits which support the financial, work/life and emotional well-being of you and your family members. Part time positions are eligible for 401k based on reaching 1,000 hours within their first anniversary or subsequent calendar year. We also offer our employee assistance program to part time employees.

When patients enter our outpatient physical therapy center we want them to have an exceptional experience – starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Minimum Qualifications

• High School Diploma or GED required
• Health Care Experience

Preferred Qualifications

• 1 Year of Front Desk Experience
• Insurance Verification Experience

Physical Requirements

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift
• Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift
• Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10lbs
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give direction

Additional Data

Equal Opportunity Employer/including Disabled/Veterans