Patient Service Representative

TCA Health Inc.; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Chicago is seeking a Patient Service Representative to support their patient services team. The role involves processing patient information, scheduling appointments, and offering excellent front-desk customer service. Candidates with customer service and medical billing experience are preferred, with bilingual skills in English and Spanish a bonus. Full-time and part-time positions are available.

Benefits

Medical Insurance (4 plan options)

Dental Insurance (2 plan options)

Vision

Long-Term Disability (company-paid)

Life AD&D (company-paid)

401(k) with employer match

PTO

Paid Holidays

Qualifications

• Minimum of one year of customer service experience.
• Minimum of one year of medical billing experience.
• Ability to work independently and adapt to changes.

Responsibilities

• Process and update patient information and schedule appointments.
• Provide professional customer service at the front desk.
• Verify patient insurance status and maintain demographic data.

Skills

Bilingual (English & Spanish)

Excellent interpersonal and oral communication skills

Customer service experience

Education

High School Diploma/GED

Tools

Health Pro

GE Centricity software

Job description

Patient Service Representative

Join TCA Health Inc.- NFP to support our patient services team by processing patient information, scheduling appointments, and providing excellent front‑desk customer service. Bilingual (English & Spanish) is a bonus, not required. Full‑time and part‑time positions available.

Base pay range

$18.00/hr - $20.00/hr

Position Summary

The Patient Service Representative is responsible for processing and updating patient information, scheduling appointments, and organizing the front desk to ensure a smooth and efficient visit. The role includes greeting patients and clients, verifying insurance, and maintaining accurate demographic data. The representative must provide professional customer service, handle phone calls and messages, and support the clinical and administrative workflow.

Essential Duties and Responsibilities

• Greets patients and visitors, determines their needs, and directs them accordingly.
• Provides new patient information sheets and ensures completeness and accuracy.
• Processes necessary documentation, including registration, insurance verifications, and initial fee collection.
• Verifies patient insurance status through Ecare, Medifax, or phone and records status on the super bill.
• Enters and maintains demographic data in Health Pro and attaches insurance documents to the super bill.
• Assists clients with registration forms and medical records requests.
• Collects co‑payments during patient check‑in.
• Ensures the client receives high‑quality professional service throughout the visit.
• Maintains proper telephone etiquette and handles incoming calls.
• Returns patient messages for scheduling appointments.
• Schedules physician appointments and retrieves next‑day appointment lists for front desk and medical records.
• Makes and checks off appointments as directed by physician guidelines; cancels and reschedules as necessary.
• Prints appointment schedules for nurse and physician check‑off.
• Reminds patients of scheduled appointments the day before.
• Collects fees for lab work and processes payments on balance.
• Organizes super bills in insurance order and ensures none are missing.
• Compares super bill count to the sign‑in sheet.
• Processes charge entry while maintaining client confidentiality.
• Prepares front desk area for the next business day.
• Takes initiative to improve organization, efficiency, and customer service.
• Back‑ups other front office and back‑office personnel as needed.
• Communicates tactfully and effectively with patients, visitors, staff, and physicians.
• Maintains regular and reliable attendance.
• Performs other duties as assigned.

Education & Qualifications

• High School Diploma/GED.
• Minimum of one (1) year of customer service experience.
• Minimum of one (1) year of medical billing experience.
• Knowledge of Health Pro and GE Centricity software preferred.
• Ability to work independently.
• Willingness to travel to other sites as necessary.
• Adaptability to change and maintenance of a professional demeanor.
• Excellent interpersonal and oral communication skills.

Benefits

• Medical Insurance (4 plan options)
• Dental Insurance (2 plan options)
• Vision
• Long‑Term Disability (company‑paid)
• Life AD&D (company‑paid)
• 401(k) with employer match
• PTO
• Paid Holidays
• Additional voluntary benefits through Aflac