Patient Care Coordinator / TMS Technician

Katie's Way Plus; Fairbanks (AK); On-site; USD 60,000 - 80,000; Full time

Job summary

A dedicated mental health clinic in Fairbanks is seeking a Patient Care Coordinator (PCC) / TMS Technician to provide compassionate support and care to patients. The role emphasizes delivering exceptional patient care, monitoring vital signs, and assisting with TMS treatments. Ideal candidates possess strong communication skills and medical knowledge. Join a team focused on making a real difference in mental health for civilians and military families. Full-time position available.

Benefits

Comprehensive total rewards package

Professional development opportunities

Qualifications

• Experience in a healthcare setting with knowledge of medical terminology and patient care.
• Ability to take vitals and understand medical documentation.
• Prior experience supporting military and veteran populations is highly valued.

Responsibilities

• Provide compassionate, hands-on support to patients undergoing dTMS treatments.
• Assist mental health providers with patient care, intakes, and assessments.
• Perform vital sign monitoring and ensure accurate medical documentation.
• Manage the patient check-in process, including scheduling and front-office support.
• Ensure all TMS equipment is functioning properly.
• Document equipment concerns and report as needed.
• Communicate effectively with the clinical team and patients.

Skills

Compassionate patient support

Communication skills

Medical knowledge for vitals monitoring

Technical aptitude for TMS equipment

Interpersonal skills

Customer service skills

Education

High school diploma or equivalent

Job description

1 week ago Be among the first 25 applicants

Base pay range

$22.00/hr - $26.00/hr

Overview

If you have medical or healthcare experience and have a heart for saving lives through innovative mental healthcare services, Katie's Way may be the place for you. We're seeking new team members to join our world-class mental and behavioral healthcare practice, dedicated to saving lives every day at our Fairbanks and North Pole, AK clinics.

Katie’s Way Plus is seeking a compassionate, skilled, and driven Patient Care Coordinator (PCC) / TMS Technician to join our team. We are a top-tier behavioral health clinic specializing in medication management, deep Transcranial Magnetic Stimulation (dTMS), and comprehensive mental health care for active-duty service members, veterans, and their families.

We are looking for a dedicated professional with strong communication skills, a deep sense of empathy, and the ability to provide emotional support to patients during their treatment journey. This role requires medical knowledge for vitals monitoring, a commitment to delivering exceptional care, and a willingness to learn and grow in a fast-paced environment.

Responsibilities

• Provide compassionate, hands-on support to patients undergoing dTMS treatments.
• Assist mental health providers with patient care, intakes, and assessments.
• Perform vital sign monitoring and ensure accurate medical documentation.
• Manage the patient check-in process, including scheduling and front-office support.
• Ensure all TMS equipment is functioning properly, performing routine maintenance as needed.
• Document technical support activities and report any equipment concerns.
• Communicate effectively with the clinical team, patients, and families to ensure seamless care coordination.
• Participate in ongoing training and professional development to stay updated on best practices in mental health and TMS therapy.

Qualified candidates will have a High school diploma or equivalent plus experience in a healthcare setting with knowledge of medical terminology and patient care. You\'ll also have the ability to take vitals and understand medical documentation, excellent communication, interpersonal, and customer service skills—a key part of providing emotional support, and effective technical aptitude to operate and maintain dTMS equipment.

Other key qualifications include:

• Ability to work both independently and collaboratively in a fast-paced environment.
• Prior experience supporting military and veteran populations is highly valued.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Mental Health Care

We provide a comprehensive total rewards package, designed to care for you and your family. If you are passionate about mental health, technology, and supporting our civilian and military community, we invite you to apply and be part of a team that makes a real difference.