Patient Care Coordinator

Rallyday Partners, LLC; New England (ND); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading outpatient physical therapy practice in New England is looking for a Patient Care Coordinator to enhance patient experiences and streamline administrative operations. In this role, the coordinator will manage patient interactions, schedule appointments, process co-payments, and support the clinical team. Ideal candidates should have a high school diploma and some experience in a healthcare setting. Comprehensive benefits package offered, including medical and wellness programs.

Benefits

Comprehensive benefits package

401k

Fitness & Wellness program

Flexible work hours

Qualifications

• Must have a high school diploma or equivalent education.
• Two to three years of experience in related roles preferred.
• An associate degree in healthcare administration is a plus.

Responsibilities

• Retrieve daily messages and update schedules accordingly.
• Greet and guide patients and visitors at the clinic.
• Collect co-payments from patients and document accordingly.
• Help in patient appointment scheduling and cancellations.
• Maintain knowledge of insurance benefit eligibility.

Skills

Patient communication

Scheduling appointments

Insurance eligibility

Administrative support

Education

High school diploma or GED

Associate degree in healthcare administration

Job description

We're Hiring - Join Peak Physical Therapy, a Highbar Practice!

Help us revolutionize the Physical Therapy industry! Peak Physical Therapy & Sports Performance is proudly affiliated with Highbar Physical Therapy, and we’re excited to continue growing our team together. As a leading outpatient physical therapy practice with locations across New England, we are committed to delivering life-changing outcomes for our patients.

Join us as a Patient Care Coordinator!

The Patient Care Coordinator (PCC) is an integral part of the clinical team – they lead the way in creating excellent patient experiences and drive administrative excellence inside the clinic. The PCC greets patients, schedules appointments, collects co-pays, accurately relays insurance benefit information, and provides authorization details to patients. The PCC performs tasks to relieve clinical staff of administrative and clerical duties.

What You’ll Do:

• Retrieves daily messages from the answering machine, updating appropriate schedules to reflect changes.
• Greets and directs patients, vendors and visitors of the clinic.
• Ensures new patients complete appropriate paperwork. Once completed, organizes and adds to patient chart for first appointment.
• Answers multiple line telephone system, obtaining demographic and insurance information from new patients scheduled for an initial evaluation.
• Collects co-payments from patients, clearly documenting payment transactions on a written receipt.
• Responsible for patient appointments and cancellations. Reviews therapist schedules to effectively fill openings through medical records system. Documents pertinent conversations for future reference.
• Assists therapists with faxing patient information to medical offices as requested.
• Maintains a general understanding of insurances, including how to read benefit eligibility.
• Explains benefit details to patients including authorization requirements, copays, and deductibles.
• Initiates appropriate collection activity in accordance with company policies and procedures.
• Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential.
• Regularly reviews essential reporting and dashboards to ensure all tasks are completed in a timely manner.

Qualifications:

• High school diploma or general education degree (GED)
• Two to three years of related experience and/or training
• Associate degree in healthcare administration or a related field of study preferred

Compensation Package:

• We offer a comprehensive benefit’s package including Medical, Dental & Vision; 401k; voluntary disability and life insurance options; Fitness & Wellness program; paid holidays and paid time off; Flexible work hours; Community volunteer opportunities, and more!

Take the next step in your career with Peak Physical Therapy & Sports Performance – Apply today!

More About Us:

We develop leading-edge physical therapists who practice at the top of their license, acting as primary care providers for musculoskeletal disorders, and challenging themselves and their patients to reach new goals.

Peak Physical Therapy & Sports Performance is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity, sexual orientation, disability, age, or veteran status.