Patient Care Coordinator

BenchMark Rehab Partners; Hillsboro (OR); On-site; USD 35,000 - 45,000; Full time

Job summary

A rehabilitation service provider seeks a Patient Care Coordinator in Hillsboro, OR. The role involves maintaining daily operations, scheduling patient visits, and providing excellent customer service. Ideal candidates will have a high school diploma and strong multitasking abilities. This full-time position offers various benefits, including medical insurance and paid time off.

Benefits

Annual paid charity day

Medical, dental, vision, life insurance

3-week paid time off

401(k) with company match

Qualifications

• Excellent communication skills – able to relate well to business office and field leadership.
• Capability to multitask, detail‑oriented, meet deadlines, and work with minimal supervision.
• Team player with efficient time management and presentation skills.

Responsibilities

• Collect all money due at the time of service.
• Convert referrals into evaluations.
• Schedule patient visits.
• Create an inviting clinic atmosphere and monitor arrival rates.
• Manage schedules efficiently and document routing.

Skills

Excellent communication skills

Customer service

Multitasking abilities

Time management

Education

High school diploma or equivalent

Job description

Patient Care Coordinator

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Hillsboro, OR.

Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?

What is a Patient Care Coordinator?

• A Patient Care Coordinator is an entry‑level office role responsible for maintaining pleasant and consistent daily operations of the clinic.
• Excellent customer service skills are required.
• The role involves learning new tasks and multitasking in multiple computer programs each day.

A Day in the Life

• Greets everyone who enters the clinic in a friendly and welcoming manner.
• Schedules new referrals received by fax or telephone from patients and physician offices.
• Verifies insurance coverage for patients.
• Collects patient payments.
• Maintains an orderly and organized front office workspace.
• Other duties as assigned.

Full‑time Benefits

• Annual paid charity day to give back to a cause meaningful to you.
• Medical, dental, vision, life, short‑term and long‑term disability insurance.
• 3‑week paid time off plus paid holidays.
• 401(k) with company match.

Position Summary

The Patient Care Coordinator – I (PCC‑I) supports clinic growth through excellence in execution of practice management and patient intake processes. This individual works in collaboration with the Clinic Director to carry out efficient clinic procedures and supports the mission, vision, and values of Upstream Rehabilitation.

Responsibilities

• Collect all money due at the time of service.
• Convert referrals into evaluations.
• Schedule patient visits.
• Customer service – create an inviting clinic atmosphere, make welcome calls, and monitor arrival rates.
• Practice management – manage schedule efficiently, document routing, personal overtime, non‑clinical documentation, deposits, caseload, D/C candidate, progress notes, insurance reporting, and monitor clinic inventory.
• Training – attend required training with the Territory Field Trainers (TFT) for Raintree and other business process updates; complete quarterly compliance training.

Qualifications

• High school diploma or equivalent.
• Excellent communication skills – able to relate well to business office and field leadership.
• Capability to multitask, detail‑oriented, meet deadlines, and work with minimal supervision.
• Team player with efficient time management and presentation skills.

Physical Requirements

• Subject to inside environmental conditions; protects from weather but not temperatures; exposed to indoor noise.
• Full‑time position Monday through Friday, minimum 40 hours per week; may require additional hours.
• Sedentary work; sit with periodic standing.
• Constant communication with associates; hearing, speaking, and reading at computer screen.
• Frequent computer and office equipment use; repetitive typing motion; periodic walking, standing, pushing or pulling 0–20 lbs.; occasional bending, kneeling, stooping, or reaching above shoulder height.

This job description is not an all‑inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.

Please do not contact the clinic directly.

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Equal‑Opportunity Statement

Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.