Palm Court General Manager

The Boca Raton; Brooksville (ME); On-site; USD 50,000 - 70,000; Full time

Job summary

A luxury hotel in Brooksville, Maine is seeking an experienced restaurant Manager to train and supervise staff while ensuring financial health and compliance with standards. The role involves maintaining high customer satisfaction and managing the restaurant's budget efficiently, offering a dynamic work environment with significant responsibilities.

Qualifications

• Proven experience in managing restaurant operations effectively.
• Ability to train and lead a diverse team.
• Strong understanding of financial and cost control measures.

Responsibilities

• Train, supervise, and support restaurant staff.
• Develop and manage budgets for the restaurant.
• Ensure compliance with local laws and cleanliness standards.

Skills

Staff training and supervision

Financial management

Customer satisfaction emphasis

Tools

Microsoft Word

Microsoft Excel

POS systems

Job description

We are seeking an experienced restaurant Manager for Palm Court and Monkey Bar that will train, develop, and support staff and get to know our members and guests by name and preference. The Boca Raton trains across our property according to Forbes Five Star Service standards. The iconic Palm Court has been reimagined with a complete transformation and a new design. This vibrant social center serves as an idyllic locale for meetups and mingling, from dazzling date nights to lively get-togethers with friends. Embracing the hotel’s celebrated Spanish Colonial-style architecture, Palm Court’s inviting lounge space serves as a bar and a flexible common space. Indoor and outdoor seating areas provide breathtaking coastal views. At Palm Court, cocktails are created with innovation and flair, while honoring classic methods for a memorable mixology experience. The menu also includes light bites, a selection of champagnes, and an extensive wine list. Monkey Bar is our Members Only bar & lounge with a luxurious South Pacific ambiance as exotic and playful as its namesake. Indulge in fun and colorful tiki-inspired cocktails and creative bites with a flavorful twist—all specially priced for Club Members and their guests. Serving as your tropical speakeasy, Monkey Bar is a transportive experience where you can settle into a cozy rattan chair to recount the day’s victories on the courts or adventures at the pool. Or savor a cigar at a leisurely pace on the outdoor terrace, with an extensive selection at your fingertips.

Essential Functions

• Interviews, selects, trains, supervises, counsels and disciplines restaurant staff for the efficient operation of the outlet.
• Organizes and conducts pre-shift and department meetings communicating pertinent information to the staff, such as VIPs and menu changes.
• Schedules and directs staff in their work assignments.
• Maximizes restaurant department profitability; implements effective controls of food, beverage, and labor costs and monitors the restaurant’s budget to ensure efficient operations, including achieving budgeted revenue and labor expenses.
• Ensures par stock levels are maintained [by calculating inventory, ordering, retrieving, and stocking product]. Evaluates cost effectiveness of all aspects of operation.
• Develops and implements cost savings and profit enhancement measures.
• Utilizes computers to accurately charge customers, create forecast and revenue reports, and draft correspondence. Inputs and retrieves data and changes computer procedures and programs the system accordingly.
• Moves throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met.
• Works with the CDC to ensure food quality and product meet standards.
• Provides guidance for improvement and implements necessary adjustments for consistency.
• Regularly reviews and evaluates the degree of customer satisfaction of the restaurant; recommends and implements new marketing and/or operational policies and procedures when necessary to keep up with demand and market changes; investigates and resolves food quality and service complaints. Interacts positively with customers.
• Responsible for ensuring compliance with all policies and procedures related to the restaurant and all local, state, and federal laws and regulations; responsible for ensuring cleanliness and proper sanitation of all work and service areas.
• Participates in developing, implementing, and marketing new and creative menus to attract a pre-determined customer market; promotes cross-selling of other hotel outlets and the company.

Supportive Functions

• Participate in the development of the annual budget for the restaurant; develop short and long-term financial operating plans.
• Attend mandatory meetings including divisional meetings, departmental meetings, staff meetings, etc.
• Participate in community public relations for the restaurant and the hotel.
• Utilize traditional software programs such as Word, Excel, Publisher, PowerPoint, and/or Outlook Express.
• In emergencies, perform in the capacity of any position supervised.
• Perform other duties and responsibilities as assigned or required.

Physical Requirements

Most work tasks are performed indoors. Position requires walking and giving direction most of the working day. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to lift trays of food or food items weighing up to 30 lbs. frequently. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.

In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment criminal background screening.