Overnight Front Desk Associate

Planet Fitness, Inc.; Waterville (ME); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading fitness center company in Waterville, Maine, is looking for an Overnight Front Desk Associate to provide exceptional customer service. Responsibilities include greeting members, resolving concerns, handling memberships, and maintaining cleanliness in the club. Ideal candidates should have strong communication skills and a positive attitude. This role offers several benefits including insurance, retirement plans, and a free membership.

Benefits

Medical, Dental, and Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan

Tuition Reimbursement

Qualifications

• 6–12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members/guests and assist with questions.
• Promote a Judgement Free Zone and support members.
• Resolve member concerns and elevate issues as needed.
• Answer phones and assist callers.
• Handle membership functions including sign-ups and cancellations.
• Perform tours and assess membership needs.
• Execute retail transactions accurately.
• Clean and sanitize exercise equipment and facilities.
• Ensure restrooms are clean and stocked.
• Address maintenance concerns promptly.

Skills

Positive attitude

Strong communication skills

Ability to listen and empathize

Motivation for helping others

Job description

1 week ago Be among the first 25 applicants

Who We Are

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgment‑free environment. We are proud to be one of the largest and fastest‑growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing.

Who You Are

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you have learned during online and hands‑on training.

About the Overnight Front Desk Associate Role

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience.

Daily Responsibilities

• Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and, as needed, elevate issues to a Manager.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assess their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area.
• Ensure restrooms are clean and sanitized, stocked and clutter‑free following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (e.g., dispensers, leaky faucets, fixtures).

About Your Qualifications

• 6–12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (training provided by Planet Fitness).
• Basic computer proficiency.

Physical Demands

• Continual standing and moving throughout the club to accomplish tasks during the shift.
• Continual communicating in person or on the phone to exchange information during the shift.
• Must be able to lift up to 75 pounds.
• Will encounter toxic chemicals during the shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving yourself in different positions, including bending and twisting, to accomplish tasks.

Health & Safety Requirements

Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work in a safe manner.

Benefits

• Medical, Dental, and Vision Insurance*
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Tuition Reimbursement
• Employee perks and discounts
• Engaging team‑building competitions and social events

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