Orthopedics Patient Concierge: Compassionate Front Desk

St. Luke’s University Health Network; Bethlehem (PA); On-site; USD 30,000 - 45,000; Full time

Job summary

A regional healthcare organization in Bethlehem, PA is seeking a Patient Concierge to enhance patient experiences by providing administrative support and a compassionate touch within a healthcare setting. The ideal candidate will have excellent communication skills and experience in customer service, ensuring a smooth patient journey through administrative tasks. This full-time role requires a high school diploma and offers an engaging work environment.

Qualifications

• Minimum one year practice-based experience or in a similar healthcare setting preferred.
• Preference given to graduates of administrative training programs.

Responsibilities

• Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions.
• Delivers waiting room concierge service and provides hands-on support to patients.
• Maintains solution-oriented mindset to effectively anticipate and tend to patient needs.

Skills

Excellent communication

Customer Service experience

Time management

Education

High School graduate or equivalent

Job description

A regional healthcare organization in Bethlehem, PA is seeking a Patient Concierge to enhance patient experiences by providing administrative support and a compassionate touch within a healthcare setting. The ideal candidate will have excellent communication skills and experience in customer service, ensuring a smooth patient journey through administrative tasks. This full-time role requires a high school diploma and offers an engaging work environment.