Operational Readiness Senior Analyst Hybrid

Citigroup Inc.; Tampa (FL); On-site; USD 87,000 - 131,000; Full time

Job summary

A global financial services firm is seeking an experienced Operational Readiness Senior Analyst in Tampa, Florida. This role emphasizes managing initiatives, ensuring seamless client implementations, and fostering stakeholder relationships to optimize operations. Candidates should have at least 8 years of experience in Custody Operations and a solid understanding of regulatory requirements. The position offers a competitive salary and comprehensive benefits.

Benefits

Medical, dental & vision coverage

401(k) plan

Paid time off packages

Wellness programs

Qualifications

• Minimum 8 years of relevant Custody Operations or Business Analysis experience.
• Strong technical knowledge of Custody products and regulatory requirements.
• Proven ability to lead initiatives in a dynamic environment.
• Ability to build trust with clients and senior leaders.

Responsibilities

• Manage seamless completion of client implementations and technology deployment.
• Produce and review user stories; coordinate and perform testing.
• Develop robust, stable, and scalable solutions.
• Lead cost saving and risk mitigation initiatives.

Skills

Blockchain / distributed ledger technology knowledge

Custody Operations experience

Project Management experience

Agile methodology experience

Strong communication skills

Data analysis

Problem solving skills

Job description

Overview

This Operational Readiness Senior Analyst role will be focused on driving initiatives and providing subject matter expertise to simultaneously manage initiatives and enhancements to the current processes. The candidate will also be required to propose, develop and roll out a robust, highly control focused environment, ensuring that full end to end knowledge of processes and overall impact to our clients is understood throughout Americas Operations, to enable a control and result focused outlook.

The individual will ensure seamless completion of client implementations, technology deployment and Regulatory/Mandatory changes to the Custody Operations environment, in partnership with Client Implementations, Technology and the Business.

The successful candidate must be equipped to participate as part of the wider Operational Readiness Team, partnering with like roles in other regions and key internal stakeholders to drive the vision and strategy of the business, meeting the ever changing requirements of the external marketplace and ensuring the optimization of the Operational footprint.

The individual will have a strong project management, business analysis, risk management and operational focus with the purpose to deliver an integrated value-added service to our clients.

The role will require the successful candidate to form effective working relationships with all stakeholders – Technology, Product, Market Management, Processing teams, Coverage teams, etc. ensuring that all key project deliverables are met.

The successful candidate will be required to have a strong and detailed understanding of end-to-end operations and act as the client and operations teams advocate.

Responsibilities

• Produces/reviews user stories, coordinates and/or performs testing and coordinates implementation of new developments.
• Works with technology and product colleagues to develop a robust, stable and scalable solution.
• Ensures all solutions are appropriately documented and communicated to impacted parties.
• Assists Operations with the co-ordination of release planning, execution and post-implementation review.
• Ensures core Operations staff readiness for the implementation.
• Participates as part of the Operations Readiness / Transformation team, seeking ways to collaborate, innovate, identify synergies, transform and improve the business to ensure success.
• Manages relationships with internal stakeholders to ensure understanding of operational constraints, risks and needs, with ongoing dialogue to drive growth within a controlled risk environment.
• Engages in Product Reviews and deal review discussions to assess the Operational impact.
• Develops a framework of mutual commitment to evolving business requirements and adapting to changing circumstances.
• Provides leadership in seeking solutions during crises.
• Manages to tight deadlines and budget commitments.
• Keeps abreast of Regulatory and Industry changes and notes their potential impact on clients and the operations team.

Qualifications & Skills

• Prior experience or working knowledge of blockchain / distributed ledger technology and crypto currencies will be beneficial.
• Minimum 8 years of relevant Custody Operations / Business Analysis or Project Management experience and/or proven large team leadership experience in a dynamic environment across a regional footprint.
• Experienced in Agile methodology.
• Custody experience and detailed understanding of Operational organization and client needs.
• Strong technical knowledge of Custody products and regional regulatory requirements; ability to stay abreast of changes and synthesize information quickly.
• Ability to establish and build trust with clients and senior leaders, with strong communication, advisory and influencing skills and a client service orientation.
• Proven ability to lead cost saving and/or risk mitigation initiatives.
• Good organizational skills with the ability to work under pressure and prioritize within aggressive deadlines.
• Ability to work effectively in analytical, interpretive, and problem solving situations.
• Results oriented, creative and resourceful problem solver with integrity and judgment.
• Data analysis, process mapping skills.

Job Details

Time Type: Full time

Primary Location: Tampa, Florida, United States

Primary Location Full Time Salary Range: $87,280.00 - $130,920.00

In addition to salary, Citi’s offerings may also include discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including vacation, sick leave, and holidays. For more information, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills: Please see the requirements listed above.

Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date: Sep 12, 2025

Note: Citi is an equal opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools or apply for a career opportunity, please review Accessibility at Citi and the Know Your Rights posters.