Onsite Communications Center Operator I

Mass General Brigham Incorporated.; Boston (MA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A prominent healthcare organization located in Boston is seeking a Communications Center Operator to provide exceptional customer service. In this role, you will manage calls and assist in emergency situations, ensuring effective communication across the organization. Ideal candidates will have a high school diploma, customer service experience, and strong communication skills. This position offers a favorable work schedule predominantly during the day, with potential hybrid options after training.

Qualifications

• 2-3 years of call-center experience preferred.
• Commitment to demonstrate consistent outstanding customer service.
• Confidence to quickly assess situations and make reasonable judgment decisions.

Responsibilities

• Handle both incoming and outgoing calls with speed and accuracy.
• Familiarize with emergency situations and alert proper personnel.
• Act as central control for mobile pagers and relay messages as required.

Skills

Customer service experience

Exceptional communication skills

Ability to prioritize and organize

Education

High School Diploma or Equivalent

Job description

A prominent healthcare organization located in Boston is seeking a Communications Center Operator to provide exceptional customer service. In this role, you will manage calls and assist in emergency situations, ensuring effective communication across the organization. Ideal candidates will have a high school diploma, customer service experience, and strong communication skills. This position offers a favorable work schedule predominantly during the day, with potential hybrid options after training.