Onboarding Support Coordinator (On-site)

Iron Mountain Inc.; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading global information management company located in Dallas is seeking an Onboarding and Operations Support Coordinator. This role involves managing the onboarding process for new employees, serving as a point of contact for hiring managers, and ensuring a smooth onboarding experience. The ideal candidate will have experience in onboarding or administrative roles, strong communication skills, and proficiency in Google Tools. Competitive pay and full benefits from the first day of employment are offered.

Benefits

401(k) with company match

Tuition Reimbursement

2 Weeks Paid Vacation

7 Paid Holidays

Sick Pay

Full benefits from the 1st day of employment

Qualifications

• 2+ years experience as an Employee Onboarding Specialist or Office Administrative experience.
• 1+ years of work experience in a similar position required.
• Excellent verbal and written communication skills.

Responsibilities

• Responsible for welcoming newly hired employees.
• Be the primary point of contact for hiring managers.
• Manage the end-to-end onboarding process.

Skills

Google Suite

Project management

Communication skills

Organizational skills

Problem-solving

Tools

Workday

MS Excel

MS PowerPoint

Job description

Overview

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let\'s start the conversation.

Onboarding and Operations Support Coordinator

The Onboarding and Operations Support Coordinator will be the primary point of contact for and provide critical support to candidates, hiring managers, recruiting, and internal HR and business stakeholders to provide a world-class onboarding experience for newly hired (future) employees. In this role, you will be responsible for ensuring the timely execution and completion of all required onboarding activities for each new employee.

What We Offer

• Rate: $20.00/hr

• Location: 8600 Harry Hines Blvd, Dallas TX (no remote work)

• Schedule: Monday-Friday 8am - 4:30pm

• FULL BENEFITS – 1st Day of Employment

• 2 Weeks Paid Vacation, 7 Paid Holidays + Sick Pay

• 401(k) with company match & Employee Stock Purchase Program

• Tuition Reimbursement

• Must be willing and able to obtain a Public Trust Clearance - no cost to applicant and we guide you through the process

• Only U.S. citizens and Legal Permanent Residents are eligible for the Public Trust Clearance

What You Will Do

• Responsible for welcoming newly hired employees and executing engagement plans throughout the onboarding journey.

• Be the primary point of contact for hiring managers and newly hired (future) employees.

• Manage the end-to-end onboarding process for the Region/Site ensuring a great experience for new hires and a smooth start into their roles.

• Assist with scheduling appointments for completing pre-hire requirements on time.

• Coordinate onboarding presentations and training schedules, including hosting onboardings sessions.

• Craft and send communication with information about the company such as onboarding plan with deadlines, benefits info, introduction to policies and online employee handbooks, required training, facility information, dress code, perks and similar.

• Ensure new hires have technical assistance to properly set up their hardware/software and distribute manuals, passwords, and guidelines, as needed.

• Ensure familiarity with our internal communication platform and self-service HR portal.

• Assist new hires to ensure they are familiar with where to find benefits information, how to sign up, and are aware of deadlines to enroll.

• Align the new employees with managers and their teams and communicate involvement procedures to all stakeholders.

• Responsible for performing data audits to ensure the accurate setup of employee profiles and all required documents are completed on time in internal HR systems.

• Ensure full understanding of specific customer program requirements and ensure all new hires are compliant, when applicable.

• Stay up to date with new hire requirements, including local and customer compliance.

• Prioritize and manage workload to meet critical deadlines.

• Ensure compliance with all processes and maintain a high level of confidentiality at all times.

• Act as a subject matter expert and make recommendations on how to improve process efficiency.

• Be proactive in bringing new ideas and improving onboarding and operations experience.

• Provide general administrative support to the Operations Team, including the coordination of team meetings and events.

• Create and maintain methods for supply ordering and tracking.

• Provide updates as requested.

• Other duties as assigned.

Qualifications

• 2+ years experience working as an Employee Onboarding Specialist or Office Administrative experience at a growing company preferred.

• 1+ years of work experience in a similar position required

• Outstanding knowledge of the Google Suite of Tools, particularly Google Sheets (or MS Excel) and Google Slides (MS PowerPoint) knowledge required. Experience with Workday a plus.

• Excellent verbal and written communication skills

• Strong project management, organizational, customer service, and problem-solving skills

• Ability to build and maintain strong relationships and communicate well with employees at levels of the organization in-person and remote

• Comfort hosting meetings and online calls

• Motivated self-starter capable of multitasking in a dynamic, growing organization

• Desire to work as part of a team with a results-driven approach

• Strong work ethic with a “can do” and collaborative attitude

Category: Administrative Services

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, HERE

Requisition: J0092546