Omnichannel Customer Experience Leader (Part-Time)

Michaels Stores; Fresno (CA); On-site; USD 80,000 - 100,000; Part time

Job summary

A leading arts and crafts retailer located in Fresno is seeking a Customer Experience Manager to lead the front-end operations and ensure a customer-centric shopping experience. The role includes managing a team, ensuring adherence to company policies, and executing store events. Retail management experience is preferred along with excellent customer service skills. This part-time position offers a pay range of $17.50 - $23.00 per hour.

Benefits

Health insurance (medical, dental, and vision)

Paid time off

Tuition assistance

Generous employee discounts

Qualifications

• Preferred retail management experience in customer-centric environments.
• Ability to train and develop a team effectively.
• Strong organizational skills for inventory and store operations.

Responsibilities

• Manage front-end operations to ensure customer satisfaction.
• Lead omnichannel processes and store recovery standards.
• Train and coach the customer experience team.

Skills

Retail management experience

Customer service

Team leadership

Job description

A leading arts and crafts retailer located in Fresno is seeking a Customer Experience Manager to lead the front-end operations and ensure a customer-centric shopping experience. The role includes managing a team, ensuring adherence to company policies, and executing store events. Retail management experience is preferred along with excellent customer service skills. This part-time position offers a pay range of $17.50 - $23.00 per hour.