Office Manager / Dispatcher

Redboxplus; United States; On-site; USD 55,000 - 65,000; Full time

Job summary

A local waste management company is seeking an Office Manager/Dispatcher in the Lehigh Valley. This full-time role requires effective communication, multitasking, and customer service skills to ensure timely deliveries and excellent service. Candidates must have a high school diploma, be legally eligible to work in the U.S., and experience in customer service. The position offers a competitive salary of $55,000 – $65,000 plus performance-based bonuses and benefits, promoting a collaborative work environment.

Benefits

Bonus based on performance

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Opportunity for career growth

Qualifications

• Legally able to work in the United States.
• Knowledge of the Greater Lehigh Valley area.
• Customer service-related experience with references.

Responsibilities

• Build strong relationships with drivers and customers.
• Dispatch requests and communicate with drivers/customers.
• Process inquiries and take work orders efficiently.
• Maintain accurate records of client interactions.
• Audit credit card payments and ensure invoice accuracy.
• Monitor inventory of office and field supplies.

Skills

Effective communication

Customer service skills

Attention to detail

Technology knowledge of MS Office

Independent and critical thinking

Phone etiquette

Education

High school degree or equivalent

Tools

MS Office

Job description

Office Manager / Dispatcher at redbox+ Dumpsters

Join our small, family‑owned company in the Lehigh Valley. We’re looking for a friendly, customer‑focused, and detail‑oriented individual to serve as our Office Manager/Dispatcher. You will play a key role in ensuring timely deliveries and excellent customer service.

Benefits

• Bonus based on performance
• Dental insurance
• Health insurance
• Vision insurance
• 401(k) with company match
• Paid time off

About The Role

Qualified candidates have impeccable verbal and written communication skills, strong multitasking ability, and a friendly demeanor. As Office Manager/Dispatcher, you use modern routing software and critical thinking to develop, alter, and optimize delivery routes. You act as a liaison between drivers and customers, staying agile to handle sudden route changes or delivery issues.

Hours & Work Location

• Monday – Friday 6:30 am – 3:00 pm (Lehigh Valley)

The Qualities You’ll Bring

• Effective communicator delivering memorable customer service; attentive to detail and quick to resolve issues.
• Empathetic and sensitive to customers’ needs, creating an exceptional experience.
• Proven work ethic and follow‑through; dependable and committed.
• Understand the importance of early customer interactions and represent redbox+ Dumpsters with professionalism.

Duties

• Build strong relationships with drivers and customers to ensure daily productivity.
• Dispatch – receive requests, triage work orders, and communicate with drivers/customers.
• Handle phone, text, and email inquiries; take work orders and process requests.
• Administer software and maintain compliance; accurate record keeping of client records, job sites, referral sources, and customer retention.
• Billing – run reports to audit credit card payments and ensure accurate invoices.
• Follow up on marketing prospects, Google reviews, and other assigned items.
• Inventory – monitor office and field supplies.

Skills

• Excellent phone etiquette – commitment to “Wow!” our customers.
• Technology knowledge of MS Office products and ability to quickly learn new software.
• Professional and personable behavior at all times.
• Independent and critical thinking related to logistics and customer experience.
• Strong attention to detail without dropping the ball.
• Eye for accuracy in work orders and billing.

Qualifications

• High school degree or equivalent.
• Legally able to work in the United States.
• Knowledge of the Greater Lehigh Valley area.
• Customer service‑related experience, with references.
• Fluency in MS Office products.
• Sales and/or marketing experience preferred.

Compensation

• Competitive salary (USD $55,000 – $65,000 per year) and performance‑based bonuses.
• Paid time off; Medical, Dental, Vision insurance.
• 401(k) with company match.
• Monthly performance bonus.
• Life insurance and AD&D.
• Opportunity for career growth and advancement.
• Collaborative and inclusive work environment focused on teamwork and innovation.
• Chance to make a meaningful impact in the waste management industry and contribute to sustainability.

Since winning “Innovation of the Year” at the 2007 International Waste Expo, redbox+ Dumpsters has continued to set the new standard in the waste industry. Delivering two services to each jobsite with our one‑of‑a‑kind U.S. Patented Elite roll‑off dumpster, our franchise owners continue to redefine the industry. It begins with redbox+ Dumpsters “Customer Care Standard,” which is unique to the products and people behind every location. This standard of care has been a defining difference in the quality of service delivered at every job site. There is a better way in the waste industry, and that way is redbox+ Dumpsters. Discover the difference.

Redbox+ Dumpsters is an independently owned and operated franchise. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchisee should be made directly to the franchise location, not Redbox+ Dumpsters Corporate.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Administrative

Industries

• Construction