Marketing, Account & Client Success Coordinator

Automatic Data Processing, Inc.Orporated; Camarillo (CA); Hybrid; USD 61,000 - 63,000; Full time

Job summary

A technology solutions company in Camarillo, CA is seeking a Marketing and Account Coordinator. This hybrid role involves educating clients on marketing products, providing support, and building strong client relationships. A Bachelor's Degree is required. The position offers a competitive salary and comprehensive benefits package including health insurance, 401K matching, and more.

Benefits

Medical, Dental, Vision Insurance

Health Savings Account with company match

401K with company contributions

Discretionary quarterly bonuses

Paid vacation and sick leave

Tuition and Student Loan Assistance

Catered lunches

Qualifications

• Bachelor’s Degree required, ideally in Communications or a related field.
• Experience in client support, account management, or customer service.
• Strong skills in communication both verbally and internally.

Responsibilities

• Build and maintain strong relationships with clients.
• Serve as a liaison between clients and internal departments.
• Educate clients on marketing tools and best practices.
• Provide support via phone and email.
• Identify opportunities for client success.
• Prepare updates and reports for clients.

Skills

Strong organizational skills

Proven customer service experience

Excellent verbal communication

Technical aptitude with marketing tools

Education

Bachelor's Degree (Communications or related field preferred)

Job description

Marketing, Account & Client Success Coordinator

Full Time Camarillo, CA, US

Salary Range: $61,000.00 To $63,000.00 Annually

Crescendo Interactive, Inc. is a growing, forward-thinking company based in Camarillo, California. We are the industry leader in providing technology solutions that help charities grow their planned giving programs. Our nationwide client base includes universities, hospital foundations, faith-based organizations, social service agencies, and other educational charities. Our product line features a comprehensive suite of software and marketing tools including websites, email services, print literature, promotional videos and other features.

Please Note: This is a hybrid position based in Camarillo, CA.

• Tuesdays–Thursdays: On-site required
• Mondays & Fridays: Optional remote work
• Bachelor’s Degree Required

Position: Marketing and Account Coordinator

Crescendo's Marketing and Account Coordinators play a key role in educating and supporting our nonprofit clients as they use Crescendo’s marketing products to strengthen and grow their planned giving programs. This is primarily a client service and relationship management role.

Responsibilities

• Build and maintain strong, long-term relationships with clients to promote high retention and satisfaction
• Serve as a liaison between clients and internal departments to support website development, relay information, and ensure timely, accurate project completion
• Educate clients on Crescendo’s marketing tools, resources, and best practices
• Provide responsive support, troubleshooting, and guidance via phone and email
• Identify opportunities to enhance client success by recommending additional services or strategic actions
• Prepare progress updates and reports for clients and company leadership

Skills and Qualifications

• Strong organizational skills and exceptional attention to detail
• Proven customer service, client support, or account management experience
• Excellent verbal and internal communication skills
• Technical aptitude and comfort learning Crescendo's marketing toolkit
• Bachelor’s Degree required (Communications or related field preferred)

Competitive salary and benefits package:

• Medical, Dental, Vision, Long Term Disability, AFLAC and Life Insurance
• Health Savings Account (HSA) with generous company match
• 401K (dollar for dollar match up to 5% of compensation) PLUS a 5% company contribution
• Discretionary quarterly bonuses
• 15 days paid vacation, paid holidays and paid sick leave
• Tuition and Student Loan Assistance
• Catered lunches

Benefits may be subject to waiting period, general eligibility and other requirements and conditions.