Manager, Market Management (CHI/BOS/TOR), Consumer

Iron Mountain Inc.; Chicago (IL); On-site; USD 104,000 - 140,000; Full time

Job summary

A leading information management firm based in Chicago is seeking a Senior Manager for Market Operations. This role involves owning P&L, overseeing operations, and driving growth while ensuring exceptional customer experiences. Candidates should have over five years of experience in management, strong leadership skills, and a strategic mindset. The role requires onsite work 3-4 days a week, offering competitive compensation and opportunities for growth.

Qualifications

• 5+ years experience in general management, operations, marketing or finance.
• Strong ability to manage large field and warehouse teams.
• Prior P&L experience preferred.
• Ability to effectively engage internal stakeholders and external customers.
• Highly motivated self-starter with a desire to learn.

Responsibilities

• Own market performance from P&L to key metrics.
• Manage performance of Field and Warehouse teams.
• Collaborate to bring new opportunities to life.
• Make decisions on high-priority customer escalations.
• Lead cross-functional strategic leaders to impact the business.

Skills

Leadership

Strategic thinking

Excellent communication

Financial acumen

Team collaboration

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

At Iron Mountain, we respect work. The work our customers’ do, the work we help them do, and the work we—all Iron Mountain employees—do together. We know that work, done well, makes a positive impact. We see it everyday as we help our customers make their work deliver more—whether it’s gaining valuable insight from their data, reducing their carbon footprint, or protecting the privacy of their customers. We see it in our own global and financial growth, in the results we create for our customers, and in the trust our customers place in us. Our customers need the impact we enable, and we deliver.

We provide solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and fine art storage and logistics. We help our customers lower cost and risk, comply with regulations, recover from disaster, enable a more digital way of working, and achieve their sustainability goals. Follow this link to learn more about how you can contribute to Iron Mountain delivering on our promise to “elevate the power of your work.”

About the Role

The Senior Manager, Market Operations, will report directly to the Director, Head of Market Operations and will own the P&L for their respective regions and be responsible for overseeing operations, setting strategic goals, executing at a high level, and driving growth. As Sr. Manager, Market Operations, you will set a vision, work with our internal partners across Clutter and Iron Mountain to identify, scope, and execute key initiatives that will drive the organization’s objectives and key results and build outstanding customer experiences. This role requires strong leadership, strategic thinking, ownership, accountability, and a relentless focus on the customer experience to deliver strong operational and financial results. Note that this is a hands‑on role with an onsite requirement of 3‑4 days per week.

What the Candidate Will Do

• Be a fierce owner of market performance, from the P&L to key operational metrics
• Manage performance of market’s Field and Warehouse teams
• Collaborate with Clutter stakeholders to bring new opportunities to life
• Make final decisions on high‑priority customer escalations
• Lead a community of cross‑functional strategic leaders to produce a significant impact to the business
• Maintain regular communications with key team members across the org
• Ensure functional partners are aligned on key objectives
• Advocate for product support to successfully execute key initiatives
• Collaborate with key team members (legal, tax, policy, support, etc)
• Track core business metrics and deploy streamlined reporting structure

Qualifications

• 5+ years experience in general management, operations, marketing, business consulting, finance or similar analytical role
• Ability to effectively manager large and growing field and warehouse team
• Strong strategic thinker with a focus on optimal execution
• Strong financial acumen
• Excellent communication with the ability to engage internal stakeholders and external customers
• Extensive experience navigating large and complex organizations
• Ability to leverage data to inform and support critical decisions
• Ability to bring key stakeholders across functions together to drive strategic alignment
• A desire to learn, highly motivated self‑starter, with an eagerness to learn and grow
• Ability to foster collaboration and facilitate teamwork
• Effective prioritization
• Prior P&L experience preferred
• Prior experience working in early stage, high growth businesses
• Prior experience building and leading teams

The Company

Iron Mountain Incorporated (NYSE: IRM) is a global business‑to‑business services provider trusted by 225,000 organizations around the world (including 95% of the Fortune 1000) to manage their operational and mission‑critical information and assets. Originally founded in 1951, today we help organizations around the world protect their information, reduce storage costs, comply with regulations, facilitate corporate disaster recovery, and better use their information and IT infrastructure—regardless of its format, location, or life cycle stage—for business advantages. We do this by storing physical records and data backup media, offering information management and digital transformation solutions, and providing data center space for enterprise‑class colocation and hyperscale deployments. We offer comprehensive records and information management services and data management services, along with the expertise and experience to address complex storage and information management challenges such as rising storage rental costs, legal and regulatory compliance, and disaster recovery requirements. We provide secure and reliable data center facilities to protect digital information and ensure the continued operation of our customers’ IT infrastructure with reliable and flexible deployment options. Our dramatic growth story in digitization is driven by market‑leading strategic investments in these key areas while continuing to build upon our recognized reliability in paper storage, retrieval, and secure destruction.

Iron Mountain’s broad array of solutions addresses the exacting requirements of highly‑regulated organizations including federal government agencies, Fortune 1000 enterprises, healthcare and life sciences organizations, financial services companies, and cloud services providers. For over 70 years, discerning customers continue to choose Iron Mountain based on our proven record of accomplishment, successful relationships, maximum efficiency, predictable results, and established reputation for trust, data protection, secure chain of custody, and environmental sustainability.

The significant investments Iron Mountain has made over the past several years in expanding our product and service portfolio has enhanced our total addressable market by 800 percent—from $10 billion to over $80 billion. The company is experiencing record growth across all our business lines. Our solutions mindset combines both relentless attention to the needs of our customers as well as committed, innovative teams that are laser‑focused on addressing the most pressing challenges facing our clients.

Our growth strategy is aligned around five strategic pillars, which form the basis for our structure, financial investments, and our talent and organizational capabilities.

• Asset Lifecycle Management (ALM): Iron Mountain’s ALM business provides end‑to‑end services spanning the deployment, management, decommissioning, and dispositioning of technology assets for hyperscale data centers, corporate data centers, and corporate end‑user devices. Our ALM capabilities provide world‑class and unsurpassed data protection, maximum value recovery, and circular solutions for customers’ IT asset lifecycles. ALM revenue is anticipated to increase by more than 30x in the next several years, becoming a multi‑billion dollar business.
• Crozier Fine Arts: Crozier Fine Arts is the first‑of‑its‑kind global art storage and services provider, serving the world’s leading institutions in the care, movement, and long‑term preservation of art and culture.
• Data Centers: The Data Centers business is targeted to double its revenue by continuing to expand its footprint around the world, driving leasing and hyperscale opportunities offered at scale and with sustainability embedded in our business strategy.
• Digital Solutions: The Digital business unit is accountable for the full lifecycle of all digital products and solutions—including records scanning and digitization; our AI‑Powered content services platform (CSP), or InSight; Iron Mountain Connect, our online customer hub; Information Governance/Policy Center; and Iron Cloud/SOS.
• Global Records and Information Management (RIM): RIM is a revenue‑driving commercial organization that focuses on developing, selling, and supporting solutions for customers in our regions and key global vertical industries. RIM helps organizations focus on high‑value tasks to develop more meaningful, relevant connections with their data in any format: physical to digital, content analysis and visualization, metadata capture, workflow automation to policy and compliance control. RIM Commercial is poised to increase its annual growth rate by more than 7%, where it has historically grown at 1.2%.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0094746

Reasonable Accommodation

Iron Mountain is committed to working with—and providing reasonable accommodations to—individuals with physical and mental disabilities. If you are a qualified individual with a disability or a disabled veteran, you have the right to request reasonable accommodation if you are unable or limited in your ability to use or access the Iron Mountain Careers website as a result of your disability. We will make a determination on your request for reasonable accommodation on a case‑by‑case basis.

Reasonably expected salary range: $104,800.00 - $139,700.00

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.