Licensing Coordinator

Azdhs; Phoenix (AZ); On-site; USD 44,000; Full time

Job summary

A state health department is seeking an entry-level Licensing Coordinator to perform in-office work reviewing and processing licensing applications. The successful candidate will demonstrate strong communication skills and the ability to manage customer inquiries. This full-time role offers a competitive salary and a variety of benefits including medical insurance and retirement contributions.

Benefits

Affordable medical and dental insurance plans

Paid vacation and sick time

Paid Parental Leave

Wellness program

Life insurance

Defined retirement plan

Qualifications

• Strong problem-solving techniques are required.
• Experience with regulatory principles and practices is preferred.
• Ability to manage multiple tasks and deadlines effectively.

Responsibilities

• Review and process licensing applications efficiently.
• Respond to technical questions from the public and regulated community.
• Handle customer issues professionally.

Skills

Excellent organization

Excellent communication

Customer service

Conflict resolution

Strong attention to detail

Education

High school diploma

Tools

Microsoft Office

Adobe Acrobat

Google Suite

Job description

Licensing Coordinator - Special Licensing

Job Location: 150 N. 18th Avenue, Phoenix, AZ 85007

Salary: $44,000 • Grade: 17

Job Summary

Performs in-office work in the Division of Public Health Licensing Services, Bureau of Licensing for Professions and Occupations. Under general supervision, reviews and processes initial, renewal, and change applications for facility and individual licenses to determine compliance with all applicable regulations within established time frames. Makes licensing decisions based on understanding of regulatory requirements and issues licenses and deficiency notices, when applicable. Follows agency policy to process incoming and outgoing mail, including payment processing. Corresponds with the regulated community and with other regulatory bodies. Responds to technical questions from licensees, applicants, and other members of the public in a variety of formats.

Job Duties

• Reviews complex applications and uses a variety of electronic systems to process them in accordance with state statutes, rules, and policies; participates in quality standard practices to ensure work is completed accurately and timely and to ensure data quality.
• Provides accurate and timely responses to technical questions and other correspondence from licensees, applicants, other regulatory bodies, and the public.
• Handles complex customer situations in a calm, professional manner.
• Processes incoming and outgoing mail, other correspondence, and payments in accordance with policy.
• Completes administrative duties and/or provides clerical support for licensing projects as assigned by the supervisor.
• Other duties as assigned related to the position.

Knowledge Of

• Regulatory principles/practices, federal/state laws and regulations regarding licensing requirements.
• State and agency policy/procedures governing licensing, applications, and inspections.
• Problem solving techniques.
• Personal computers and software (e.g., Microsoft Office, Adobe Acrobat, Google Suite).
• Performance Management (PM), Continuous Quality Improvement (CQI) and Lean methodologies.

Skill In

• Excellent organization and workload management.
• Excellent communication (verbal and written) that allows communication of complex regulatory issues in a clear, concise, effective manner.
• Establishing and maintaining interpersonal relationships.
• Conflict resolution.
• Strong computer skills including database management software programs.
• Planning, organizing, and prioritizing work.
• Strong attention to detail.
• Providing excellent customer service.

Ability To

• Stay on task and complete assignments by deadline.
• Establish and maintain working relationships with colleagues, staff, other departments and the public at large.
• Demonstrate professionalism in representing the Department.
• Multi-task with accuracy.
• Display sound judgment.
• Work as a member of a team as well as independently.
• Be flexible or adaptable.
• Support a diverse multicultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment.

Selective Preference(s)

High school diploma preferred; may substitute customer service experience.

Pre-Employment Requirements

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). All hires involving driving or vehicle use for essential functions must possess a valid driver’s license.

Benefits

• Affordable medical and dental insurance plans
• Paid vacation and sick time
• Paid Parental Leave – up to 12 weeks per year paid leave for newborn or newly‑placed foster/adopted child (pilot program)
• 10 paid holidays per year
• Wellness program and plans
• Life insurance
• Short/long-term disability insurance
• Defined retirement plan
• Award winning Infant at Work program
• Credit union membership
• Transit subsidy
• ADHS Student Assistance Pilot Program

Retirement

• The State makes monthly contributions equal to the employee’s contribution to the Arizona State Retirement System (ASRS). New State employees have a 27‑week wait period for contributions to begin.

Contact Us

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing [e-mail]. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

Seniority level

Entry level

Employment type

Full‑time

Job function

Marketing and Sales

Industries

Wellness and Fitness Services