Leasing Consultant

Cassadyschiller; Royal Oak (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading property management company in MI is seeking a Leasing Consultant to serve as an ambassador between the public and property team. This role includes guiding potential renters, leasing apartments, handling resident requests, and maintaining a positive atmosphere in the office. The ideal candidate should have strong customer service skills, a sales mindset, and effectively manage multiple tasks.

Qualifications

• Experience in property management or customer service is preferred.
• Ability to handle multiple tasks and meet deadlines.

Responsibilities

• Meet potential renters and guide them on tours of available units.
• Lease apartments while maintaining customer satisfaction.
• Respond to resident requests promptly and courteously.

Skills

Customer service

Sales skills

Communication

Job description

Metropolitan Oxford – 2580 Oxford, Berkley, MI 48072 (Between 11 Mile & Catalpa, West of Coolidge)

Metropolitan 13 – 4018 W. 13 Mile Rd. Apt 17, Royal Oak, MI 48073 (13 Mile Rd between Woodward & Greenfield)

Metropolitan Lafayette – 201 N. Lafayette, Royal Oak, MI 48067 (½ block North of 11 Mile, 1 mile East of Woodward)

Chatsford Village Apartments – 501 E. Irving, Madison Heights, MI 48071 (1 block North of 13 Mile, East off John R to the end of the block)

Briarwood Park Apartments – 2400 Parmenter, Royal Oak, MI 48073 (North of 14 Mile Rd, West of Crooks, off Briarwood)

About Us

Kaftan Communities is a leader in residential property management, established and managed by real estate entrepreneurs who are deeply involved in every project. With over 50 years of excellence, we are renowned for our innovative development, construction, marketing, and property management. Our core values emphasize fairness, positivity, responsibility, accountability, superior service, and promoting a healthy lifestyle. Our “Three Uniques ” include a sterling reputation for fairness, excellence inside and out, and treating customers like family.

Job Summary

Kaftan is looking for a Leasing Consultant. The Leasing Consultant is a company ambassador between the public, tenants of the property and property team members. The ideal candidate will be successful if they ensure that the property is maintained effectively for leasing activities, market community to prospective residents , and complete screening policies for prospective applicants. They will oversee and coordinate the orientation of new residents and assist with performing office management and clerical tasks. They will preserve favorable relations with all property team members and prospective and current residents, contribute to a positive atmosphere in the office , and portray a positive image of the company in your activities.

Responsibilities

• Meet potential renters and guide them on tours of available units
• Ensure “model” or “vacant” unit/s are ready for show
• Lease apartments at the highest effective rental level possible, while maintaining a strong customer service and satisfaction philosophy
• Verify resident prospect application data and information and perform background checks, credit checks and other responsibilities to if perspective residents are qualified
• Qualify potential residents prior to final application approval
• Respond to resident request promptly and courteously and to help resolve resident issues and concerns
• Following up on leads for potential renters
• Keep residents informed of any changes to rental agreements or upcoming property issues
• Complete lease documents in a timely and accurate manner
• Maintain accurate and organized resident files in accordance with Company policy.
• Enter all data relative to current and prospective residents in property management system, accordance with company policy
• Inspect apartments homes prior to move-in to ensure market ready status
• Assist in developing and maintaining a resident retention/renewal program in order to achieve optimum market rental increases, renewal conversion ratios and budgeted occupancy goals
• Stay current with rental values and amenities of competitive communities
• Handling the collection of rent payments, security deposits and application fees
• Ensure community facilities such as mailrooms, fitness centers, and all other community areas are well maintained