ITSM Developer

Insight Global; Tempe (AZ); On-site; USD 80,000 - 100,000; Full time

Job summary

A client in the home building industry is looking for an ITSM Developer to assist in their migration from Cherwell ITSM to HaloITSM. This role involves configuring the HaloITSM platform, participating in sprints, and implementing process improvements. Candidates should have 10+ years of IT experience and at least 5 years in ITSM tools. The compensation is between $60-$70/hr based on experience.

Qualifications

• 10+ years IT experience, 5+ years in IT service management tools preferred.
• Strong understanding of ITSM and DevOps principles.
• Experience in application upgrades and data analysis.

Responsibilities

• Configure and maintain the HaloITSM platform.
• Participate in sprints to ensure efficient ITSM and DevOps processes.
• Collaborate to implement process improvements within the platform.

Skills

IT service management

DevOps principles

Workflow creation/optimization

Complex query troubleshooting

Analytical competencies

Education

Bachelor's degree in Computer Information Systems

Tools

HaloITSM

Cherwell

ServiceNow

Jira ITSM

Microsoft SQL

PowerShell

Job description

Overview

A client in the home building industry is looking to add an ITSM Developer to their team of 8 to support their migration from Cherwell ITSM to HaloITSM. The goal is to go live with Halo in November of this year. Post go live, the ITSM Developer will be responsible for hyper care and performing any enhancement, new feature, or automation work.

Responsibilities

• Performs configuration, administration, maintenance, and enhancements to our HaloITSM platform
• Participates in regular sprints to design the system to meet specific needs of the business, ensuring ITSM and DevOps processes are efficient, effective, and delivered within promised timeframes
• Customizes workflows, sets up user roles and permissions, and integrates HaloITSM with other enterprise systems and third-party applications to streamline operations and enhance data flow
• Collaborates with the ITSM team and business teams to identify and implement process improvements and automation opportunities within the platform
• Monitors system performance, troubleshoots issues, and implements updates and patches to keep HaloITSM running smoothly and securely, aligned with organizational policies and standards and industry best practices
• Supports ITIL processes and improving the overall user experience, provides high-quality service to internal and external stakeholders, and drives continuous improvement
• Stays updated on latest HaloITSM features and best practices to drive innovation within the ITSM environment
• Develops and maintains reports and analytics to monitor system performance and support decision making
• Creates and maintains comprehensive documentation for system configurations, processes, and procedures
• Provides technical leadership and mentoring to less-senior members on and off the team
• Participates in department projects and rotational support

Compensation: $60/hr to $70/hr. Exact compensation may vary based on several factors, including skills, experience, and education.

Equal Opportunity

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].

Skills and Requirements

• 10+ years IT experience, 5+ years in IT service management tools like HaloITSM (preferred), Cherwell, Ivante, ServiceNow, Jira ITSM, Neurons ITSM
• Strong understanding of IT Service Management and DevOps principles
• Experience in workflow creation/optimization, CMDB, service catalog, forms, end-user portals, and dashboards
• Performance of application upgrades, research and analysis of data
• Fundamental knowledge and experience with Active Directory, Microsoft SQL, PowerShell, and Web APIs
• Bachelor's degree in Computer Information Systems preferred
• Possess solid understanding of ITSM modules (Incident, Problem, Change, Service Request, Asset Management)
• Able to create/troubleshoot complex queries and expressions
• Proficient in testing, debugging, and quality analysis of development code
• Strong professional written and verbal communications skills
• Proactive with excellent analytical and problem-solving competencies
• Ability to work independently and as part of a team