IT Systems Engineer - East Remote, USA

Applied Intuition Inc.; Remote; USD 110,000 - 138,000; Full time

Job summary

A healthcare technology company is seeking an IT Systems Engineer to enhance internal workflows through support and system management. The ideal candidate will have 5+ years of experience in IT, proficiency in macOS and Windows environments, and familiarity with SaaS applications. This role also includes onboarding new hires and supporting compliance-related activities. A competitive salary and remote working opportunities are offered.

Benefits

Competitive salary with annual bonus

Equity Grants

Flexible vacation

Health, dental, and vision insurance

401(k) retirement savings plan

Qualifications

• 5+ years of relevant IT experience required.
• Experience with identity and access management principles.
• Familiarity with compliance-driven environments is a plus.

Responsibilities

• Provide high-quality technical support across macOS and Windows environments.
• Manage new hire onboarding and offboarding processes.
• Support audit-readiness activities by following proper IT operational processes.

Skills

Deep expertise with macOS and Windows administration

Experience supporting SaaS applications

Strong communication skills

Detail-oriented and organized

Ability to troubleshoot network issues

Education

Bachelor’s degree in Information Technology or related field

Tools

JAMF Pro

Workspace ONE

Oomnitza

Job description

Candidates must reside on the East Coast in the U.S.

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.

Job Overview:

As an IT Systems Engineer, you will play a critical role in supporting and improving the day‑to‑day technology experience for Omadans. You will contribute to the planning, implementation, and operation of systems that enable secure, efficient, and user‑friendly internal workflows across the company. Your remit includes hands‑on support for endpoints, SaaS applications, systems automation, and compliance‑aligned IT processes.

This role is ideal for someone who is energized by problem‑solving, thrives in a fast‑paced environment, and takes initiative to improve how things work. You’ll leverage a deep understanding of endpoint and SaaS management tools to streamline support operations, ensure compliance, and enhance employee experience. You’ll also bring a user‑first mindset and contribute to ongoing automation and standardization efforts to support scale.

You will work closely with IT Support, Infrastructure, Security, Compliance, and cross‑functional teams to continuously improve how IT enables productivity at Omada.

IT Support & Operations:

• Provide high‑quality autonomous technical support across macOS, Windows, and SaaS environments, meeting or exceeding established SLAs and CSAT expectations, leveraging complete knowledge and specialization in our core systems.
• Independently process and manage tickets through their lifecycle, including triage, resolution, documentation, and escalation, while adhering to established internal SLAs.
• Execute new hire end‑to‑end onboarding and off‑boarding processes, including hardware provisioning, account setup, understanding our established Tines automation workflows, Zero Touch deployment using JAMF Pro and Workspace ONE, and setting high expectations for new hire experiences at their start.
• Support and manage a fleet of devices, understanding policies, configuration profiles, and administrative managed actions through MDM tools such as JAMF, Workspace ONE, and Meraki MDM.
• Manage user access and licensing for SaaS applications including Google Workspace, Okta, Slack, Zoom, O365, Zendesk, Asana, Adobe, 8x8, and others.
• Support and manage physical inventory, on‑location, 1‑2 times a week, helping to facilitate ongoing inventory reconciliation as well as pre‑hire machine builds if necessary.
• Perform endpoint and asset lifecycle management in Oomnitza—ensuring real‑time data accuracy and process compliance, while adhering to established procedures and producing status‑based metrics on a cadenced reporting schedule to retain a high level of accuracy.
• Oversee the complete lifecycle of maintaining deployable machine inventory, including asset inventory reporting, procurement of computers, receival processing, and ensuring the orderly organization and cleanliness of our Oyster Point office to maintain a functional and efficient workspace for deployment.
• Creating, updating, and maintaining clear, comprehensive, and accessible technical documentation that promotes self‑service, supports compliance requirements, enables team members, while independently identifying improvements to existing documentation practices.
• Support audit‑readiness activities by following proper IT operational processes and contributing to internal controls (e.g., access reviews, hardware tracking, license usage reviews).
• Identify opportunities for automation, leveraging deep technical knowledge and analytical skills to evaluate existing workflows, identify inefficiencies, and contribute to Tines‑based automation solutions that enhance scalability and promote streamlining repetitive tasks.
• Collaborate with peers and cross‑functional partners to actively support operational initiatives, effectively communicate shared objectives, and promote system enhancements, fostering trust and driving towards aligned interests.
• Contribute to team projects, learning and iterating with technical proficiency and minimal oversight.
• Participate in cross‑functional onboarding efforts with HR, Recruiting, and Departmental Leads for large‑scale hiring events (e.g., Health Coach waves), ensuring seamless Day‑1 experience.

What Great Looks Like:

• Consistently delivers high‑quality IT support by applying deep knowledge of endpoint management, access provisioning, and SaaS administration.
• Demonstrates ownership by proactively identifying and solving user issues with empathy, timeliness, and clarity.
• Plays a key role in onboarding initiatives by coordinating closely with Recruiting and P&C to ensure new hires are set up for success from Day 1, leveraging established processes.
• Contributes meaningfully to audit‑aligned practices, such as accurate asset tracking, access control hygiene, and compliance documentation.
• Takes ownership of the asset inventory management platform, leveraging established processes to maintain a high level of accuracy and maintaining a structured, tidy, and detailed space, both physically and digitally, to track the entirety of supported computing equipment.
• Drives improvements to IT workflows through an understanding of automation (e.g., Tines, Oomnitza Workflows, Zendesk automations) and process refinement.
• Collaborates cross‑functionally with our Security, HR, Recruiting, and Infrastructure teams, communicating clearly with technical and non‑technical stakeholders.
• Balances day‑to‑day support work with small project execution and proactive system maintenance.
• Demonstrates a growth mindset, continuously learning new tools and technologies while sharing knowledge with peers.
• Applies an AI‑first mindset to explore opportunities for efficiency and enhanced user support experiences.

Candidate Requirements:

• 5+ years of relevant IT experience with a strong track record of delivering hands‑on support and systems management in a modern, fast‑paced environment.
• Deep expertise with macOS and Windows endpoint administration using JAMF Pro and Workspace ONE (or equivalent).
• Strong experience supporting SaaS applications such as Google Workspace, Okta, Slack, Zoom, Office 365, and Zendesk.
• Familiarity with IT asset management platforms (e.g., Oomnitza) and best practices for hardware lifecycle tracking and reconciliation.
• Experience with identity and access management principles, including account provisioning/deprovisioning and audit‑aligned access reviews.
• Solid understanding of network fundamentals and the ability to troubleshoot basic LAN/WAN/WiFi issues (Meraki experience is a plus).
• Demonstrated ability to contribute to IT documentation, process improvements, and knowledge‑sharing within a team environment.
• Proven experience working with or supporting IT automation tools (e.g., Tines, scripting, or RPA platforms) to drive operational efficiencies.
• Experience working in or supporting compliance‑driven environments (e.g., HIPAA, SOC 2, HITRUST, or SOX).
• Strong communication and interpersonal skills; able to explain complex technical concepts to non‑technical stakeholders with clarity.
• Detail‑oriented, organized, and self‑motivated, with a strong sense of ownership and follow‑through.
• Comfortable navigating ambiguity and solving problems independently using analytical thinking and sound judgment.
• Bachelor’s degree in Information Technology or a related field, or equivalent experience.
• Competitive salary with generous annual cash bonus
• Equity Grants
• Remote first work from home culture
• Flexible vacation to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401(k) retirement savings plan
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions
• ...and more!

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions.

Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

Below is a summary of salary ranges for this role in the following geographies:

California, New York State and Washington State Base Compensation Ranges: $110,400 - $138,000*, Colorado Base Compensation Ranges: $105,600 - $132,000*. Other states may vary.

This role is also eligible for participation in annual cash bonus and equity grants.

*The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate's skills and experience, and other business considerations.

We are unable to employ candidates residing outside of the U.S. Due to the nature of our work, data, specifically personal health information may not be accessed, disclosed or used outside of the U.S. Please note that the U.S. is limited to the 50 states of the United States.