IT Support Specialist

BCIC Swiss; Germany (OH); On-site; USD 60,000 - USD 80,000; Full time

Job summary

A global IT services company is seeking an IT Support Specialist to work on-site in Germany. The position involves providing technical support and troubleshooting for hardware and software, alongside collaboration with vendors. Candidates must have several years of IT support experience and be fluent in English with at least a B2 level in German. A valid work permit for Germany is necessary. This role offers flexible tasks in a collaborative environment.

Qualifications

• Must hold a valid work permit in Germany.
• Several years of professional experience in IT support.
• Fluent English and German (B2) skills required.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues.
• Maintain ticket updates for all reported incidents.
• Install and troubleshoot Windows and Mac OS.
• Perform preventative maintenance on hardware.

Skills

Fluent English

German (B2)

IT support experience

Windows OS troubleshooting

Mac OS troubleshooting

Printer and hardware support

Network troubleshooting

Job description

Location

Penzberg, Germany

Type

Full time

Hours

8 hours per day

Skills / Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (full-time on-site) IT Support Specialist in Germany.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Mac OS & Microsoft Office. Cisco Jabber is another authorized desktop application.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform general preventative maintenance tasks on computers, laptops, and printers.
• Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Requirements

• Must hold a valid work permit in Germany.
• Several years of professional experience in the field of IT support.
• Fluent English language & German B2 needed.

Salary

Negotiable

Apply

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