IT Help Desk Specialist

Confluent Health; Louisville (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

A healthcare service provider in Louisville is seeking a Help Desk Specialist to provide customer support through technical problem-solving. The ideal candidate will assist users with issues related to printers, network troubleshooting, and Windows 10 configuration. Strong client-facing communication skills are essential. This role offers an employee-centric culture along with competitive benefits, including medical and 401(k) matching.

Benefits

Employee-centric work culture

Medical, dental, vision, LTD insurances

Generous PTO

401(k) Employer Matching

Free life insurances

Parental Perks

Qualifications

• Proficiency in printers and scanners along with scan to email setups.
• Ability to troubleshoot basic network issues.
• Experience with Windows 10 configuration and repair.
• Strong understanding of IT concepts to assist users effectively.
• Excellent client communication skills.

Responsibilities

• Provide first level contact and resolve customer issues via phone, email, and chat.
• Audit and troubleshoot account issues using Active Directory and Office 365.
• Track and redirect problems to the correct resources.
• Guide customers through problem-solving via remote tools.
• Contribute to the Help Desk documentation.

Skills

Printers, Scanners, and Scan to Email setups

Basic Network Troubleshooting

Windows 10 configuration

General IT knowledge

Client-facing communication skills

Job description

Overview

We are a family of physical therapy and occupational therapy companies transforming healthcare by strengthening private practices, developing highly effective clinicians, and lowering healthcare costs through workplace wellness and injury prevention. At Confluent Health, we are looking for a customer service oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the organization's front liner and you will solve technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Benefits

• Employee-centric work culture from the top, down!
• Medical, dental, vision, LTD insurances
• Generous PTO
• 401(k) Employer Matching
• Free life insurances
• Parental Perks
• And more!

Responsibilities

• Provide first level contact and convey resolutions to customer issues by phone, email, and/or chat.
• Audit and troubleshoot account issues via Active Directory, Office 365, and Single Sign On services.
• Track, route, and redirect problems to correct resources.
• Walk customers through the problem-solving process using remote tools.
• Contribute to Help Desk documentation through updates and suggestions

Qualifications

Proficiency in:

• Printers, Scanners, and Scan to Email setups
• Basic Network Troubleshooting
• Windows 10 configuration, settings, and repair
• Overall general IT knowledge to help users solve IT problems.
• Strong client-facing communication skills