Infra Tech Support Specialist: Incident Mgmt SME

Accenture; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

A global consulting firm is seeking an Infra Tech Support Practitioner. Responsibilities include providing technical support and maintenance for production systems and software, collaborating with teams, and addressing technical issues with a focus on Incident Management. The candidate must have at least 12 years of experience and strong analytical skills. This position is based in Gurugram, offering the opportunity to work in a dynamic team environment.

Qualifications

• Minimum 12 years of experience in Incident Management.
• Proficiency in IT service management tools.

Responsibilities

• Provide ongoing technical support and maintenance of production systems.
• Engage with multiple teams and contribute to key decisions.
• Monitor and evaluate team performance to ensure alignment.

Skills

Incident Management

Analytical skills

Problem-solving

Team collaboration

Network management

Education

15 years full time education

Job description

A global consulting firm is seeking an Infra Tech Support Practitioner. Responsibilities include providing technical support and maintenance for production systems and software, collaborating with teams, and addressing technical issues with a focus on Incident Management. The candidate must have at least 12 years of experience and strong analytical skills. This position is based in Gurugram, offering the opportunity to work in a dynamic team environment.