Infra Tech Support Practitioner

Accenture; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

A global consulting firm is seeking an Infra Tech Support Practitioner. Responsibilities include providing technical support and maintenance for production systems and software, collaborating with teams, and addressing technical issues with a focus on Incident Management. The candidate must have at least 12 years of experience and strong analytical skills. This position is based in Gurugram, offering the opportunity to work in a dynamic team environment.

Qualifications

• Minimum 12 years of experience in Incident Management.
• Proficiency in IT service management tools.

Responsibilities

• Provide ongoing technical support and maintenance of production systems.
• Engage with multiple teams and contribute to key decisions.
• Monitor and evaluate team performance to ensure alignment.

Skills

Incident Management

Analytical skills

Problem-solving

Team collaboration

Network management

Education

15 years full time education

Job description

Project Role

Infra Tech Support Practitioner

Project Role Description

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2 / basic and intermediate level troubleshooting.

Required Skills

• Incident Management

Good to Have Skills

Not applicable

Years of Experience

Minimum 12 years of experience is required.

Educational Qualification

15 years full time education.

Summary

As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing both remote and onsite assistance, and ensuring that configured services operate smoothly across multiple platforms. You will work within a defined operating model and processes, focusing on hardware and software support while implementing technology at the operating system level across server and network areas. Your role will also include basic and intermediate level troubleshooting to resolve incidents effectively and efficiently.

Roles & Responsibilities

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Facilitate knowledge sharing sessions to enhance team capabilities.
• Monitor and evaluate team performance to ensure alignment with organizational goals.

Professional & Technical Skills

• Proficiency in Incident Management.
• Strong analytical and problem‑solving skills.
• Experience with IT service management tools and platforms.
• Ability to work collaboratively in a team environment.
• Familiarity with network and server management principles.

Additional Information

• The candidate should have minimum 12 years of experience in Incident Management.
• This position is based at our Gurugram office.
• 15 years full time education is required.

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