Implementation Specialist I

ADP; Tempe (AZ); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading global HR technology company is seeking a Client Onboarding Specialist in Tempe, Arizona. You will create exceptional onboarding experiences for clients and implement ADP's technologies. This role does not require prior experience as comprehensive training will be provided. Join a dynamic team that values diversity, equity, and inclusion, and offers best-in-class benefits from day one.

Benefits

Best-in-class benefits starting on Day 1

Company-paid time off for volunteering

Resources for mental health and well-being

Qualifications

• Prior experience is not required; we will train you to be successful.
• You can work overtime hours during peak seasons.

Responsibilities

• Onboard Clients to create exceptional onboarding experiences.
• Implement ADP Technologies by analyzing existing systems.
• Partner Internally with sales and customer service teams.
• Multi-Task & Communicate on time-sensitive projects.

Job description

Overview

ADP is hiring a Client Onboarding Specialist.

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

If so, this may be an opportunity for you. Read on and decide for yourself.

What you’ll do

As a Client Onboarding Specialist, you will provide the first interaction between small business clients and ADP's industry-leading payroll and HR solutions after sale. Building strong relationships with clients and seamlessly implementing ADP's technologies, you will ensure your clients are set up for long-term success with ADP. You’ll impact the day-to-day lives of your clients employees—from paychecks to health benefits and beyond.

You will spend most of your day answering calls from the queue and following up on open items to ensure your clients' needs are met and that they are comfortable using our products and services. Every day will be different as you meet new clients daily across geographies and industries, with solutions tailored to their unique needs. Our top-ranked training will help set you up for success.

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You should have a way with clients that builds rapport, establishes trust, and shines with professionalism. Your communication—over the phone and in writing—should be clear and easy for clients to understand and act on, contributing to strong client satisfaction scores. Pace should not scare you, and our culture includes a healthy dose of fun and inclusion.

A little about ADP: We are a global leader in human resources technology, offering AI and machine learning-enhanced payroll, tax, HR, benefits, and more. We cultivate an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has been recognized as a global Best Places to Work and as a DiversityInc Top 50 Company for diversity, equity, and inclusion. Our CEO joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: https://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about Implementation at ADP, watch here: https://adp.careers/Client_Services_Videos

Responsibilities

• Onboard Clients. You’ll create exceptional onboarding experiences for each product or service implementation. Through your expertise and relationship-building, you’ll help clients develop the skills and confidence to use our products with ease.
• Implement ADP Technologies. You will analyze existing systems, interface requirements, and business processes. You will incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
• Partner Internally. You will interact/collaborate with ADP associates in sales and customer service. You will exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
• Multi-Task & Communicate. You will work on multiple time-sensitive follow-ups / projects at the same time. You will share essential information with clients and internal teams.
• You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

Qualifications

• Prior experience is not required; we will train you to be successful!
• You can work overtime hours during peak seasons.

Benefits & Culture

• Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We are here to provide exceptional service to our clients, and none of that happens without taking care of ourselves and being there for one another.
• Join a company committed to giving back and creating lasting positive impact in the communities where we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply now!

A little about ADP: ADP is a global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We value belonging and a down-to-earth culture and have received recognition from various organizations; learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx).

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse, and equitable workplace and to equal employment opportunities regardless of protected characteristics. Hiring decisions are based on ADP’s operating needs, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP operates with high ethical standards and full compliance with all applicable laws. We expect our people to uphold our values with integrity. Learn more about ADP’s culture and values at https://jobs.adp.com/life-at-adp/.