Help Desk Analyst II/III

System One; Tulsa (OK); On-site; USD 45,000 - 60,000; Full time

Job summary

An IT service provider in Tulsa is looking for an experienced IT Support Specialist to provide technical assistance to end-users. You will troubleshoot hardware and software issues, manage IT systems, and ensure data protection. Candidates should possess a valid driver’s license, a strong background in technical support, and have or be able to obtain relevant certifications. This position emphasizes effective communication and problem-solving skills.

Benefits

Health benefits

401(k) plan

Paid time off

Qualifications

• Two years of industry experience or equivalent military experience.
• Minimum of CompTIA A+ Certification OR ability to obtain A+ or Network+ within six months of hire.
• Valid Oklahoma driver’s license and clear driving record.

Responsibilities

• Provide end-user technical support on hardware and software applications.
• Troubleshoot networks, systems, and applications to identify and resolve issues.
• Manage and maintain corporate IT systems including virtual servers.
• Document all time within the ticketing system ConnectWise Manage.

Skills

Proficient in Active Directory

Proficient in Office 365

Proficient in Windows Desktop OS

Proficient in Windows Server OS

Network connectivity

Wireless connectivity

Network security

Experience with PowerShell

Experience with SSL certificates

Experience with VoIP systems

Experience with anti-virus solutions

Good communication skills

Critical thinking skills

Education

Associate degree

Bachelor’s degree preferred

Tools

ConnectWise Manage

CCNA or similar

Job description

Overview

System One has an exciting IT Support opportunity with a partner in the Tulsa, OK area. This contract-to-hire position requires in-person, on-site work during normal business hours.

Requirements

• Associate degree, Bachelor’s degree preferred
• Two years of industry experience or equivalent military experience
• Minimum of CompTIA A+ Certification OR ability to obtain A+ or Network+ within six months of hire
• Proficient in Active Directory, Office 365, Windows Desktop OS (latest version), Windows Server OS (latest version), network connectivity, wireless connectivity, and network security
• Experience with applications including PowerShell, SSL certificates, security, virtual and physical server environments, backup solutions and data restoration, and VoIP system implementation and management
• Experience with anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions
• Email management
• CCNA or similar experience a plus
• Valid Oklahoma driver’s license and clear driving record

The Job

• Front-line Customer Service Representative
• Provide end-user technical support on hardware and software applications; troubleshoot networks, systems, and applications to identify and resolve issues
• Contact clients by phone or through ticketing system to gather information needed for effective equipment installations
• Manage, administer, and maintain corporate IT systems including virtual servers
• Microsoft Domain and Active Directory Environments
• Routers, switches, wireless access points, and firewalls
• VPN connectivity and SASE solution
• VoIP phone systems
• Management of anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions
• Able to quickly learn and support line-of-business applications
• Work with existing hardware/software vendors for issue resolution
• Document all time within the ticketing system ConnectWise Manage and keep service tickets updated in real-time
• Maintain backup systems to ensure data protection
• Achieve and exceed established activity standards (service calls, response times, etc.)

Qualities

• Excellent critical thinking skills and ability to quickly identify issues and implement resolutions
• Exceptional organizational and time management skills
• Ability to multi-task and prioritize effectively
• Work under moderate pressure created by deadlines and workload
• Friendliness and ability to get along with others
• Desire to learn new skills and to accomplish tasks with urgency
• Interpersonal skills to communicate with vendors, colleagues, and clients at all levels
• Clear verbal and written English communication

Physical Requirements

• Able to stand, bend, squat, or sit for prolonged periods
• Able to use hands to handle and feel objects and controls
• Able to carry computer equipment and accessories up and down stairs

Wage

Commensurate with experience

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #208-Rowland Tulsa