Head of Operations and Deployment

Information & Technology Management; Houston (TX); Remote; USD 210,000 - 314,000; Full time

Job summary

A leading technology firm is seeking a Head of Operations and Deployment to manage their public charging network in North America. This role includes ensuring effective growth, overseeing customer support, and collaborating with product teams. Ideal candidates will have over 12 years of experience in network development and managing complex teams. This is a remote position based in the US, offering a competitive salary and comprehensive benefits.

Benefits

Medical, dental, and vision coverage

401(k) plan participation

Up to 6 weeks paid vacation

Parental leave up to 16 weeks

Qualifications

• Legal authorization to work in the US on a full-time basis.
• 12+ years’ experience building physical networks of revenue-generating assets.
• 10 years of managing large, complex teams.

Responsibilities

• Deliver cost-effective growth of the Shell Recharge network.
• Manage real-time network monitoring for charger availability.
• Coordinate with internal and external teams for exceptional user interfaces.

Skills

Project management

Supply chain management

Team leadership

Customer support

EV charging networks

Education

Bachelor’s Degree

Job description

Overview

Head of Operations and Deployment at Information & Technology Management. Shell Recharge network leadership for North America, reporting to the General Manager of North America E-Mobility. Manages the design, construction, and operation of Shell’s public charging network in the United States and Canada.

Reference ID: R186168 | Updated: 08/19/2025

Location: Texas, Houston (Remote/Virtual position based in the US)

Accountabilities

• Deliver cost-effective, on-schedule growth of the Shell Recharge network
• Partner with internal and external product and engineering teams to develop exceptional user interfaces, first-time charging success, and outstanding customer support
• Manage real-time network monitoring and maintenance to deliver high-fidelity charger availability
• Purchase, warehouse, logistics, and full lifecycle management of parts and materials
• Safe and responsible operation of all facets of the Shell Recharge business

What You Bring

• Must have legal authorization to work in the US on a full-time basis for anyone other than current employer
• Bachelor’s Degree is a plus
• At least 12+ years’ experience building physical networks of revenue-generating assets (EV charging, cellular)
• 10 years of experience managing large, complex teams and driving product development through close collaboration with product teams while representing the commercial function
• Demonstrated experience managing supply chains
• Demonstrated experience overseeing customer support and call center functions
• Demonstrated experience managing maintenance workstreams of field assets comprised of hardware and cloud-connected software

Note: This role is a virtual position based in the US

What We Offer

The base salary range for this position is $210,000 - $314,000 per year. Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.

For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents.

Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such as financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives.

For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays. More information on Shell’s US benefit programs is available at the Shell careers site.

Company Culture and Career Growth

• Progress as a person as we work on the energy transition together
• Continuously grow transferable skills to advance
• Work at the forefront of technology, trends, and practices
• Collaborate with experienced colleagues with unique expertise
• Balance in a values-led culture that encourages you to be your best
• Flexible working hours and possible remote/mobile working
• Competitive starting salary with annual performance-related increases
• Paid parental leave, including for non-birthing parents
• Diversity and inclusion focus with encouragement for applicants of all backgrounds
• Opportunities for career progression in national and international teams
• Access to a wide range of training and development programs

Note: Shell has a bold goal to become one of the world’s most diverse and inclusive companies. More information is available on the company site.