Guest Experience Lead - Luxury Retail & Loyalty

Saks Off 5th; Philadelphia (PA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading luxury off-price retailer in Philadelphia is seeking a Customer Experience Lead to enhance store service and sales. The ideal candidate will have supervisory experience, strong sales skills, and the ability to coach a team. This role includes managing customer interactions and ensuring a seamless sales experience. Competitive hourly wage between $19 - $22 and a comprehensive benefits package offered.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Employee discount

Qualifications

• 1+ years of supervisory experience in a retail environment.
• Ability to drive sales and establish client relationships.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Manage and support cashiering team.
• Train and coach associates on customer service behaviors.
• Resolve customer concerns effectively.

Skills

Leadership

Sales

Communication

Education

High School Diploma or equivalent

4 year degree or relevant work experience

Job description

A leading luxury off-price retailer in Philadelphia is seeking a Customer Experience Lead to enhance store service and sales. The ideal candidate will have supervisory experience, strong sales skills, and the ability to coach a team. This role includes managing customer interactions and ensuring a seamless sales experience. Competitive hourly wage between $19 - $22 and a comprehensive benefits package offered.