Guest Experience Lead (GEL)

McHire; Town of Texas (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A restaurant franchise in Wisconsin is seeking a Guest Experience Leader to ensure guests enjoy their time. Responsibilities include leading guest interactions, resolving concerns, and fostering teamwork. Ideal candidates are passionate about serving others, have strong communication skills, and can handle physical demands of the job. This role offers competitive starting pay and flexible scheduling.

Benefits

Competitive starting pay

Flexible Scheduling

Tuition reimbursement and/or education assistance

Qualifications

• Ability to work standing for extended periods.
• Can lift and carry items weighing up to 25 pounds regularly and up to 50 pounds occasionally.
• Obtain and maintain a food handler certificate valid in the state of Texas.

Responsibilities

• Lead the guest experience by checking in with guests.
• Handle guest concerns and provide resolutions.
• Work with the team to meet goals and foster inclusivity.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Effective communication skills

Job description

# Guest Experience Lead (GEL)* English## Job Description**Guest Experience Leader**Flexible scheduling with a side of always feeling valued. This restaurant offers a job combo that will fit **YOU**.**Perks & Benefits*** Competitive starting pay* Flexible Scheduling* Training and advancement opportunities* Tuition reimbursement and/or education assistance (*available 3 months after hire, amounts of reimbursement may vary, visit ArchwaysToOpportunity.com for more details*)* High school students may choose to join our local Make The Grade incentive* *Be paid for your six highest grades (up to $240) per grading period.*This role is **vital** to the guest experience because you'll:* **Lead the experience**: Check in with guests and make sure they are enjoying themselves* **Be the solution**: Handle guest concerns and provide a resolution to ensure they are satisfied.* **Understand that teamwork is key:** Work hand in hand with your team to meet goals and, most importantly, have fun! We have policies in place to foster a safe, respectful, and inclusive workplace.* **Be in the know**: Offer expert insight into our core menu, along with promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay feature.s* **Be present:** Making sure you arrive on time and clock in for all your shifts to ensure all our customers are taken care of.To be **successful** in this position, you'll need:* A humble and hospitable demeanor* Passion for helping and serving others (customers and fellow team members)* A desire to learn and grow, our goal is to ensure all our crew members become experts in all positions.* The ability to communicate effectively and anticipate customer needs* Able to work standing for extended periods and must be able to lift and carry items weighing up to 25 pounds regularly and occasionally up to 50 pounds, with or without reasonable accommodation.* Obtain and maintain a food handler certificate valid in the state of Texas.**Additional information:***This position requires successful completion of a background check. Employment eligibility is conditional dependent on satisfactory results from criminal, employment, education, and/or credit reporting where permitted by law.**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship, or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).**This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA.This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant.However, this franchisee is a separate company and a separate employer from McDonald’s USA.Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA.Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervision, staffing, and scheduling employees.McDonald’s USA has no control over employment matters at the restaurant.McDonald’s USA will not receive a copy of your employment application, and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.*