Guest Experience Lead (GEL)

McDonald's; Tempe (AZ); On-site; USD 60,000 - 80,000; Part time

Job summary

A well-known fast-food franchise in Tempe is seeking a Guest Experience Leader to enhance customer service and create enjoyable moments for guests. The ideal candidate will thrive in a fast-paced environment, greeting and assisting customers, and ensuring satisfaction. The position requires a positive attitude and is open to individuals aged 16 and older. Competitive pay and benefits are offered, including healthcare and educational opportunities.

Benefits

Competitive pay

Medical, dental, and vision coverage

401k with matching contributions

Paid time off

Education opportunities

Discount programs

Free meals / meal discounts

Qualifications

• Must be 16 years or older to work as a Guest Experience Leader.
• Ability to excel in a fast-paced, team-oriented setting.

Responsibilities

• Greeting guests and communicating while ordering.
• Assisting guests with ordering kiosks.
• Providing help to those who may need extra assistance.
• Ensuring customer satisfaction and addressing needs.
• Handling guest concerns.
• Communicating with the restaurant team for feedback.

Skills

Outstanding attitude

Willingness to learn

Ability to thrive in a fast-paced environment

Job description

Overview

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, and the franchisee is a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervision, staffing, and scheduling. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

Position

Guest Experience Leader – McDonald’s Corporate-owned restaurant location (hours 8:00 AM to 8:00 PM). The role offers an opportunity to work in a fast-paced environment with an emphasis on customer service and creating feel-good moments for guests. The posting notes that the restaurant is owned and operated by an independent franchisee, not McDonald’s USA.

Responsibilities

• Greeting guests and communicating with them while ordering
• Assisting guests with using the ordering kiosks
• Providing help to those who may need extra assistance
• Checking with guests after they receive their food to ensure satisfaction and address any needs
• Ensuring children receive a kid treat
• Handling guest concerns
• Communicating with the restaurant team to provide feedback and recommendations

Qualifications & Requirements

• Outstanding attitude, willingness to learn and grow, and the ability to thrive in a fast-paced, team environment
• Ability to excel in a fast-paced, team-oriented setting
• Age 16 or older to work as a Guest Experience Leader (as noted for corporate-owned McDonald’s restaurant locations)

Benefits

• Competitive pay
• Medical, dental and vision coverage
• 401k with matching contributions
• Paid time off equal to 2% of gross earnings
• Unpaid Leaves of Absence
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English language classes
• Discount programs
• Free meals / meal discounts

Additional Information

This job posting contains information about working in a McDonald’s restaurant but is not a complete job description. Tasks may vary day to day, and essential functions are not listed here.

Equal Employment Opportunity

McDonald’s Corporation and McDonald’s USA, LLC are committed to equal employment opportunities and do not discriminate on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, disability, veteran status, or any other legally protected status. Reasonable accommodations may be available during the application process upon request.