Global IT Service Desk Technician - Impact & Growth

Fisher Investments; Camas (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading financial advisory firm located in Camas, WA is seeking a motivated Service Desk Associate to provide desktop support. You will diagnose and resolve PC and network problems, assist with software and hardware issues, and work closely with end-users. The ideal candidate will hold a Bachelor's degree with IT experience and A+ Certification preferred. This role offers a competitive salary between $55,000 - $75,000 and comprehensive benefits.

Benefits

100% paid medical, dental and vision premiums

50% 401(k) match

20 days PTO plus 10 paid holidays

Family Support programs

Qualifications

• Bachelor's degree, technical certifications, or equivalent experience required.
• 1+ years of experience in IT preferred.
• A+ Certification preferred.
• Expertise in ITIL framework a plus.

Responsibilities

• Provide tier 1 and tier 2 support to end-users.
• Install, repair, and maintain software and hardware.
• Establish network connectivity and configuration.
• Track and resolve incidents and requests in ServiceNow.
• Help develop Service Desk efficiency.

Skills

Customer service skills

Problem management

Decision-making/troubleshooting

Education

Bachelor's degree or technical certifications

1+ years in IT

Tools

ServiceNow

ITIL Framework

Job description

A leading financial advisory firm located in Camas, WA is seeking a motivated Service Desk Associate to provide desktop support. You will diagnose and resolve PC and network problems, assist with software and hardware issues, and work closely with end-users. The ideal candidate will hold a Bachelor's degree with IT experience and A+ Certification preferred. This role offers a competitive salary between $55,000 - $75,000 and comprehensive benefits.