Full Time - Sales Associate - Plumbing - Closing

Lowe's; Akron (OH); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading home improvement retailer is seeking a Customer Service Associate in Akron, Ohio. This role involves providing exceptional customer support, assisting with product selection, and handling various retail technology. Ideal candidates should have experience in retail, strong communication skills, and the ability to lift merchandise. Competitive pay and benefits are offered with flexible scheduling.

Benefits

Health insurance options

Tuition assistance program

Company-matching 401(k)

10% Associate Discount

Track to the Trades program

Qualifications

• Six months experience using a computer.
• Six months experience with retail technology.
• Able to lift 25 lbs unassisted.

Responsibilities

• Welcome customers and deliver professional service.
• Assist with locating and handling merchandise.
• Process orders and deliveries accurately.

Skills

Computer usage

Retail technology

Customer service

Bilingual skills

Job description

Overview

Your Impact at Lowe's

As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This role is suitable for those who want to engage with customers and help them solve their home improvement challenges.

Benefits and Support

Whether you need a part-time position or a place to grow, Lowe's supports your goals with benefits beyond competitive pay and flexible schedules.

• Health insurance options
• Tuition assistance program
• Company-matching 401(k) and optional Employee Stock Purchase Program
• 10% Associate Discount
• Track to the Trades program

For information about our benefit programs and eligibility, visit the Lowe's benefits page (https://talent.lowes.com/us/en/benefits).

Your Day at Lowe's

As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. The daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Decor, Tool Rental, or Pro Services.

Key Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Minimum Qualifications

• Six months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• Six months of experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25 lbs unassisted or over 25 lbs with or without an accommodation.

Preferred Qualifications

• Six months of retail and/or customer service experience.
• Bi-lingual skills.
• Certification in a trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).

Community and Inclusion

Lowe's commitment to growth and teamwork extends to the community. We strongly encourage bilingual, military, and veteran talent to apply and join our team.

Travel Requirements

This role does not require regular travel; however, occasional travel may be needed to meetings, training, or to support neighboring stores.

Working Conditions

Environmental factors vary by location. You may work inside or outside in varying climates, including extreme heat or cold, wet or damp conditions. You may be exposed to constant or intermittent noises, moving or shifting objects and equipment. Lifting guidance: single lifts up to 75 pounds; team lifts may be needed starting at 75 pounds. Powered equipment should be used with proper training or assistance from a trained coworker.

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a Fortune 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowe's. We are an equal opportunity employer and administer all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.