Front office clinical coordinator

Serenitybh; Pennsylvania; On-site; USD 60,000 - 80,000; Full time

Job summary

A mental health treatment center in Pennsylvania is seeking a Receptionist/Administrative Coordinator to manage client interactions and support clinical operations. The ideal candidate has experience in administrative tasks and is comfortable in a behavioral health environment. Responsibilities include scheduling, client intake, and documentation oversight. This full-time position offers competitive pay and benefits including health insurance and paid time off.

Benefits

Health insurance – 50% employer contribution

Paid time off (PTO)

Qualifications

• Detail-oriented and comfortable working in a behavioral health setting.
• Experience with administrative tasks in a clinical environment.

Responsibilities

• Greet and check in clients.
• Schedule appointments and maintain clinician calendars.
• Complete initial phone intake screenings.
• Assist with oversight of clinical documentation.
• Verify insurance benefits and discuss financial responsibility.

Skills

Detail-oriented

Personable

Clinical knowledge

Education

High school diploma

Bachelor’s degree in Psychology

Administrative experience (1-2 years)

CPR/First Aid certification

Job description

Serenity specializes in the treatment of teens and young adults ages 14–28 who are struggling with mental health and/or substance use challenges. We offer Intensive Outpatient (IOP) and Outpatient services, providing individual, group, and family therapy with an emphasis on peer support and family involvement to promote lasting change.

We’re dedicated to providing an environment that fosters growth and collaboration for both our clients and our staff.

Position Overview

This position combines receptionist and administrative duties with some clinical coordination responsibilities. The ideal candidate is detail-oriented, personable, and comfortable working in a behavioral health setting. As part of our ongoing effort to streamline office systems, this role will also work with the owner to organize and document workflows that support efficient and consistent operations. Candidates with clinical knowledge or experience in a mental health setting are strongly preferred.

Responsibilities

• Greet and check in clients, answer phones, emails, and treatment inquiries
• Schedule appointments and maintain clinician calendars
• Complete initial phone intake screenings and assist in determining program eligibility and scheduling assessments.
• Ensure clients complete initial paperwork
• Assist with oversight of clinical documentation completion/compliance and facility licensing requirements
• Assist with insurance and licensing audits
• Collection of client drug tests
• Creation and maintenance of employee files and training records
• Verify insurance benefits and discuss financial responsibility requirements with clients
• Complete prior authorizations for treatment and assist with concurrent reviews
• Support billing processes and coordinate with billing services to ensure proper claims submission
• Maintain organized client paperwork and assist with clinical documentation tracking
• Order and organize office supplies
• Collaborate with the owner to review existing office systems, identify process improvements, and help create written guides for daily operations

Education

• Minimum, high school diploma
• Bachelor’s degree in Psychology or a similar field preferred
• Administrative experience 1–2 years preferred
• CPR/First Aid certification preferred

Hours

Mon‑Fri: Hours may vary with some flexibility but typical hours are: Mon‑Fri 11 am‑6 pm (every other wed 10 am‑6 pm). Expected hours: 35–40 per week.

Pay

$20.00 – $25.00 per hour

Benefits

• Health insurance – 50% employer contribution (Full‑time employees)
• Paid time off (PTO)

Location: Jenkintown, PA