Ford Service Advisor

Ewald Automotive Group, LLC; Town of Hartford (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

A family-owned dealership group is seeking a Ford Service Advisor in Town of Hartford, WI. In this customer-facing role, you will assist customers with vehicle maintenance, providing estimates and ensuring satisfaction. Applicants should have Ford-specific experience and a track record of achieving excellent customer service. A positive attitude and basic computer skills are essential. Competitive pay and flexible working hours are offered.

Benefits

Competitive Pay

Flexible Working Hours

Health Insurance

Paid Time Off (PTO)

401(K)

Qualifications

• Minimum of 1 year in a service department.
• Ability to lift 50 pounds and work on feet for extended periods.
• Past experience as a service advisor or similar role.

Responsibilities

• Guide customers through maintenance and repair process.
• Prepare accurate estimates of cost for labor and parts.
• Monitor vehicle progress and update customers frequently.

Skills

Ford specific experience

CDK & XTime experience

Knowledge of automobiles

Ability to identify problems quickly

Proven record of achieving customer satisfaction

Ability to learn new technology and repair specifications

Basic computer skills

Positive, friendly attitude

Education

High school diploma or equivalent

Job description

Ford Service Advisor

Join the Ewald Automotive Family – Where People Come First! Ewald Automotive Group is a locally rooted, family‑owned dealership group with 11 brands across 10 locations throughout Milwaukee, Waukesha, and Washington Counties. Proudly serving our community since 1964, we’ve built our reputation on trust, customer care, and community values. We’re also a multi‑year winner of the Milwaukee Journal Sentinel Top Workplace Award — and we’re still growing!

We’re looking for a Service Advisor at our Hartford Ford dealership to be the key point of contact between our customers and our service department. In this role, you’ll guide customers through the vehicle maintenance and repair process, providing clear explanations of services, estimates, and timelines. Your ability to communicate effectively and coordinate with our technicians will ensure a seamless, high‑quality service experience. If you’re a customer‑focused professional with automotive service experience and a passion for building strong relationships, we want to hear from you.

By working at a Ford dealership, you can be a part of a brand that honors the past and is invested in the future. Join the Ewald Ford Family where we value service to each other and the world as much as to our customers!

What We Offer

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO
• 401(K)

What You’ll Do

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow‑up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

What We’re Looking For

• Ford specific experience
• CDK & XTime experience
• Remote experience (Pick‑up & Delivery/Mobile Service) is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long‑term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast‑paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.