Food Expediter, Casual

Timbers Resorts; Lihue (HI); On-site; USD 30,000 - 35,000; Full time

Job summary

A boutique hotel company in Lihue, Hawaii, is seeking a Food Expediter to ensure timely meal delivery while providing excellent customer service. This entry-level full-time role requires a minimum of six months in food and beverage service and strong communication skills. Join a team dedicated to exceptional hospitality in a stunning oceanfront location.

Qualifications

• Ability to speak and read the English language.
• Knowledge of applicable laws, codes, and regulations.

Responsibilities

• Provide exceptional service by ensuring that food items are correctly delivered.
• Maintain cleanliness and stock of work.

Skills

Excellent communication skills

Customer service principles

Multitasking

Strong organizational skills

Education

Minimum of six months of food and beverage experience

Prior experience in customer service

Job description

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Our Company Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property Imagine spending every day working in a place that must be seen to be believed. Timbers Kaua‘i at Hōkūala, oceanfront on Kaua‘i, is a blend of the pristine and playful, and we get to do what Owners and guests love in one of the most beautiful places on earth. Our team members reflect the highest level of aloha with anticipatory service in an unparalleled setting.

Summary Under the direction of the F & B Manager, is responsible to communicate, process and expedite guest orders to the culinary team in the kitchen to ensure timely delivery of meals while providing quality service to owners, guests and visitors in a courteous and friendly manner maintaining or exceeding the company standards.

Essential Functions (Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:)

• Provide exceptional service by ensuring that food items are correctly delivered to customers
• Possess outstanding communication skills and be the liaison between front and back of the house
• Maintains cleanliness and stock of work/outlet
• Ensures the proper presentation of plating of each menu item that will be served
• Garnish and inspect products prior to delivery to the guest
• Assist fellow team members and other departments whenever necessary to maintain positive working relationships
• Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or skill required.

Education And Experience

• Minimum of six months of food and beverage experience
• Prior experience in customer service
• Policies and procedures of the department
• Customer service principles and practices

FOOD EXPEDITOR

• Ability to speak and read the English language

Knowledge Of Required Knowledge and Skills

• Applicable laws, codes and regulations
• Policies and procedures of the department

Skill In

• Using initiative and independent judgment within established procedural guidelines.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities
• Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds
• Multitasking while paying attention to detail and completing tasks in a timely manner
• Basic math skills
• Strong organizational skills
• Safe work practices and sanitation related to food preparation and service
• Inventory and record keeping principles and practices
• Customer service principles and practices

Physical/Mental Requirements The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the ability to stand and walk for the duration of the work shift. While performing duties of this job, the associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The associate frequently is required to reach with hands and arms. The associate must occasionally lift and/or move up to 20 pounds.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug‑free workplace.

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing