Field Service Staff Manager

Nes Wes; Bristol township (PA); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading energy solutions provider is seeking a Field Service Staff Manager to oversee operations in specific service regions. This remote position requires excellent communication skills and several years of experience in the electrical and/or mechanical field. Responsibilities include managing technicians, ensuring quality service execution, and supporting strategic planning efforts. The ideal candidate demonstrates strong problem-solving abilities and customer orientation.

Qualifications

• Several years of experience in electrical and/or mechanical field preferably in energy sector.
• Excellent written and spoken communication skills in English.
• Ability to motivate employees internally.

Responsibilities

• Manage Field Service Technicians and Work Preparators in specific service regions.
• Ensure quality of work execution of Customer Contractual obligations.
• Collaborate in strategic planning of the service region.

Skills

Electrical understanding

Mechanical understanding

Flexibility

Customer orientation

Problem-solving skills

Communication skills

Process optimization

Oracle and Microsoft applications

Education

Completed technical vocational training

Job description

Overview

Join to apply for the Field Service Staff Manager role at Northeast - Western Energy Systems USA, LLC, an INNIO Jenbacher Business ("NES-WES").

This is a remote position, ideally located near Bristol, PA or the greater New York or Northern New Jersey area, with occasional travel to our Bristol, PA offices.

NES WES has been in business for over 50 years and is known for our great customer service, innovative solution development and ability to adapt to changing markets. We hire the best in their fields - results-focused professionals with the skills to achieve project goals across multiple industries.

Essential Responsibilities

• Direct management of the Field Service Technicians and Work Preparators within the dedicated service region NY/NJ and MA (KPIs: quality of work; profitability; target agreements; employee development; EHS and customer satisfaction).
• Classification of field service technicians in the service region according to qualifications.
• Ensure quality of work execution of Customer Contractual obligations; repairs, overhauls and warranty procedures across all product lines, in close cooperation with the WP.
• Collaborate in strategic planning of the service region.
• Ensure compliance with safety guidelines for all subordinate employees and contractors in the service region.
• Support the Service Sales Manager by developing and introducing standardized processes.
• Collect and forward feedback from service technicians and customers to Service Center Managers and Service Area Managers to improve market reputation.
• Work closely with Service Area Managers to meet customer requirements by providing high quality, timely service (e.g., on-site spare parts delivery, new business opportunities).
• Cost optimization of service calls and fulfillment of service contract requirements.
• Escalate complex technical issues to the Technical Services Group.
• Implement and ensure compliance with all safety-relevant requirements (EHS, EHS audits, escalation of EHS topics to responsible parties).
• Increase customer satisfaction by ensuring fast response times and provision of necessary service know-how.
• Review technician time cards and hours billed.
• Ensure on-time job closure in coordination with operations staff.

Qualification Requirements

• Several years of experience in the electrical and/or mechanical field (preferably in plant engineering / energy sector) and in service (preferably).
• Completed technical or electrical/electronic vocational training.
• Excellent written and spoken communication skills in English.
• High degree of flexibility and resilience.
• Ability to motivate employees internally.
• Ability to analyze and optimize processes and procedures.
• High degree of customer orientation, problem-solving and negotiating competences.
• Confident handling of Oracle and Microsoft applications.
• Willingness to travel.

Desired Qualifications

• Knowledge of gas engine series of the Jenbacher products.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Referrals increase your chances of interviewing at Northeast - Western Energy Systems USA, LLC, an INNIO Jenbacher Business ("NES-WES") by 2x