Field Service Engr II

Honeywell; Salem (OR); On-site; USD 71,000 - 90,000; Full time

Job summary

A technology solutions provider is seeking a qualified candidate to train and certify contractors on Onity products and provide technical support. Responsibilities include performing quality assurance inspections, handling escalated customer issues, and leading training sessions. Candidates should have 3+ years of experience in access control systems and a high school diploma. Comprehensive benefits and a competitive salary range are offered.

Benefits

Medical, Dental, Vision Insurance

401(k) match

Paid Time Off

Educational Assistance

Qualifications

• 3+ years of experience in the commercial or hospitality industry for lock installation.
• Valid Driver’s License is required.
• Ability to travel up to 100% of the time.

Responsibilities

• Train contractors on Onity products.
• Perform QA inspections and provide feedback.
• Support escalated customer issues.

Skills

Access control systems

Networking troubleshooting

Communication skills

Vendor management

Installation problem solving

Education

High School diploma or GED

Tools

Windows 10, 11

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Overview

Successfully train and certify new and existing contractors on Onity products. Measure contractor’s and customer satisfaction of work performed, provide constructive feedback, and track performance. Technically support remotely and/or on site to ensure correct processes are being used. Resolve escalated customer issues to maintain customer satisfaction. Provide quality assurance support for execution of engineering and development projects.

Responsibilities

• Train and certify new and existing contractors’ installation crews in-house, onsite or remote training sessions on the Onity products and processes. Territory is within the US and Canada.
• Perform quality assurance inspections, provide corrective feedback, and maintain QA records for each contractor.
• Perform both remote and onsite technical support for escalated customer issues.
• Perform Lock Shop training at customer’s sites for engineering and lock shop staff, as scheduled by Honeywell.
• Lead onboarding and retraining efforts for Canadian Value-Added Resellers (VARs) across all relevant Onity products.
• Hold and maintain numerous General Contractors licenses in various states in the company’s name when applicable.
• Perform Property certifications for customers installing their own locks.
• Execute the VAR Onboarding process for training and certifying VARs.
• Create, develop and assist in content and distribute a monthly newsletter to contractors to impart best practices and tips, product updates, and general information.
• Serve as a Technical resource for sales and additional teams by supporting product demonstration and explaining functionality and detailing data flow.
• Will be crossed trained in both installation and front desk training.

Compensation and Benefits

The annual base salary range for this position is $71,200-$89,100. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

Benefits

BENEFITS OF WORKING FOR HONEYWELL

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: https://benefits.honeywell.com/

Application Details

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: September 11, 2025.

YOU MUST HAVE

• 3+ years of experience with access controls in the commercial or hospitality industry for lock Installer of lock and access.
• Have or be able to achieve basic I.T. networking, troubleshooting skills for Front Desk Training.
• Computer related experience and working knowledge of Window 10, 11.
• Ability to travel up to 100% of the time.
• High School diploma or GED.
• Must have a valid Driver’s License.
• Capable of working in a demanding environment with aggressive timeframes, and organizing conflicting time, and customer demands.

WE VALUE

• 6 + months in use of hands-on experience, specifically access control systems, installation, tools, door mortising, installation problem solving and support.
• Good computer skills with standard business applications. Competent PC skills including Microsoft Word, Excel, PPT and Outlook
• Display superior verbal and written communication skills. High degree of ability to interface with the customer and internal staff, make independent decisions, and recognize and solve problems with little or no supervision.
• Experience managing vendors and cross functional teams.
• Previous experience instructing in small or medium sized groups, and communicating mechanical, electronic and/or technical operations.

About Honeywell

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

The Business Unit

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.